Monday, January 31, 2011

If women are influential consumers, shouldn’t they also be successful entrepreneurs?

This post may be directed toward my women readers, but male readers will also gain valuable insight. Do you feel like you’re in a rut? Are you bored in your job? Do you have a hobby that you wish you could turn into a business? Do you want to be your own boss? Well, here’s an interesting statistic from The White House Project: every 60 seconds, a woman starts a business.

If you dream of starting your own business, you need a unique product or service, dedication, enthusiasm, and lots of passion. But a primer would also be helpful. Kaira Sturdivant Rouda, brand creator of Real Living, has written an inspiring book that fits the bill: Real You Incorporated, 8 Essentials for Women Entrepreneurs. According to Rouda, the key to success is to be real: “Your values and your personality [must be] in sync with your business operations and its people.”

Despite reports from the mainstream media that the glass ceiling has shattered, the old-boys network still exists. Rouda challenges women to read business, leadership, and entrepreneurship books that talk DIRECTLY to women. The reason is simple: how many men talk about work-life and family-life balance? Another reason is that women seek out workplaces that reward employees, offer open communication instead of just an illusion, and understand the importance of families.

Rouda introduces a chart throughout the book to help the reader define and refine her competitive advantage. The RYI Chart allows readers to create detailed roadmaps for their business ideas with the following categories: passions, brand, company name, positioning, culture, customers, and gifts. Another key tool is the strategy map, which is comprised of a vision statement, human perspective, and brand promise. All elements are explained, and case studies are shared.

There are countless business books available to wannabe entrepreneurs, but many are dry and out-of-date. Rouda’s book is different because it immediately grabs the reader on page one and holds her interest until the last page. Don’t wait another minute…your business idea is waiting for you!


For more about Kaira Rouda:

Main Website: http://www.kairarouda.com

Connect on Twitter: http://twitter.com/kairarouda

Connect on Facebook:

http://www.facebook.com/pages/Kaira-Rouda-Books/125389587505763

Learn about Kaira’s debut novel featuring women entrepreneurs (available May 1): Here, Home, Hope: http://tinyurl.com/2eoas9e

Learn about advertising on YouTube in a new online course

Thursday, January 27, 2011

Check out our latest AdWords Home improvements

What do you want to see when you first log into your account? Many advertisers have told us that they want a quick snapshot of account performance and a summary of any important problems to address. However, the details vary quite a bit: Some advertisers want to quickly identify any keywords with bids below their first page bid estimates. Others might want to focus on campaign-level metrics before diving into keyword stats or use a graph to quickly identify any major fluctuations in performance. In short, customization is key!

With this in mind, we’ve recently introduced a new version of the AdWords Home tab. Just like before, the page features a summary of account alerts and a graph of account performance, but it allows for more extensive customization to help you monitor the parts of your account that matter to you.

The modules on the Home tab are based on saved filters created on your Campaigns tab. This provides you with the flexibility to define exactly which metrics and sections of your account are important to review right when you log in. To get you started, we’ve added some default filters to populate your Home tab, but you can feel free to remove those and customize as much as you’d like! These same modules will appear on AdWords for Mobile, helping you keep tabs on your account while you’re on the go.

Visit our Help Center to learn more about these changes and how to make the most out of your Home tab. You can access it now by clicking “New version” on your existing Account Snapshot page (check back soon if you don’t see it right away), and let us know what you think!

Posted by Lisa Shieh, Inside AdWords crew

How to Add Your Twitter Account to Hootsuite (Plus Mentions, Direct Messages, and Pending Tweets)

Happy Thursday! I shared a light-hearted post yesterday for "Be Inspired Wednesday". Just wanted to share in case you missed it (it was posted around 8:30 pm).  Today we're going to explore Hootsuite for Twitter.  I've talked about Hootsuite on several occasions here in this space.  At the end of this post I'll link to those previous posts in case you're just getting started.

Many of you have already added your Twitter account to Hootsuite, but may not realize that you can add direct messages, mentions, pending tweets, sent items, and even "lists" to your Hootsuite tab as streams.  Adding features such as these will make your Twitter experience on Hootsuite very similar to Twitter.com itself.  Not to mention, the scheduling feature for future tweets is icing on the cake, and a super-helpful tool!  I'm going to walk through "How to add your Twitter account to Hootsuite" and then "How to add Direct Messages/Mentions/Pending Tweets to Your Twitter tab on Hootsuite".

How to Add Your Twitter Account to Hootsuite


  1. Login to your Hootsuite Account
  2. Click on the owl icon on the top left-hand side of the page.  Scroll down to “settings” and scroll over to “social networks”.
    Streams > Social Networks
  1. Click on “Social Networks” and click on “add social network” along the top.
    "Add Social Network"
  1. A pop-up window will appear.  Twitter should be selected on the left-hand side of the pop-up window by default.  Click on the “connect with Twitter” button.
      Connect with Twitter
  1. A Twitter window will appear requesting that you “allow” access for Hootsuite.  Click on “allow”. If you aren’t already logged into Twitter, it may ask you to login and then allow access. 
    Allow access from Hootsuite to Twitter
  1. Click “submit” and a new tab will automatically be added to your Hootsuite dashboard for your Twitter account.
By Default, the only “stream” that appears for your Twitter account in Hootsuite is your news feed.  I would recommend you add a few streams to your Twitter tab in Hootsuite to give your Twitter Hootsuite experience more of the features you’re used to using in twitter (such as mentions, direct messages, etc.).  A short tutorial below on how to do this!
How to Add “Streams” (such as Mentions, Direct Messages, etc.) to Your Twitter Tab in Hootsuite

  1. Login to Hootsuite (if you haven’t already)
  2. Click on your Twitter tab in your dashboard
  3. Your “home feed” from Twitter will appear.  Just above the “home feed”, look for the “add stream” button. 
  1. Click on “add stream”.
    Click on "add stream" at the top
  2. A window will appear to help you select which streams you’d like to add. Be sure Twitter is highlighted on the left (it should be, by default).  Next, select your Twitter profile icon from just above the drop-down.
    Various "stream" options you may wish
    to add to your Twitter tab in Hootsuite
  1. Click on the drop down to select “Mentions” and click on the “Create Stream” button.
    "Mentions" selected as a stream
    to add to your Twitter tab on Hootsuite
  2. Repeat steps 4-6 to add “direct message inbox”, “direct message outbox”, “pending tweets”, and any other desired Twitter streams that are available via Hootsuite.    
    Example of your Hootsuite Twitter tab with "mentions" added.
Next week I'll cover "How to add Twitter Lists to Hootsuite".

Other Helpful Hoostuite Posts:

How to Create a Hootsuite Account

Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Tuesday, January 25, 2011

127 New Dimensions And Metrics Available In The API

One of our aims of the Google Analytics Data Export API is to provide access to all the data you find in our reporting UI. To that end, we are releasing 127 new dimensions and metrics via the API today!

Some of the powerful new data points are:
  • Unique visitors - ga:visitors metric has been updated to support the true number of unique visitors for any date range (instead of the daily unique visitors). It also supports significantly more valid combinations.
  • Organic Searches - The number of organic searches within a session.
  • 10 new Adwords dimensions - Including Matched Query (what people searched for, not the bid term) and Placement Domain (which site you content ads were running on).
  • Search Result Views - The number of times a search result page was viewed.
  • 3 Time dimensions - To simplify plotting graphs.
We also included 111 calculated metrics to make it easy to query most common calculations in the reports, such as bounce rate, cost per conversion, and margin. Now, getting calculated metrics is both more convenient and in parity with the calculated metrics in the UI.

You can see a complete list of the new dimensions and metrics in our public changelog.

With all these dimensions and metrics, it can be time consuming to find the values you are looking for. To simplify this, we’re also launching a new interactive dimension and metric search tool. You can use this interactive tool to search for a dimension or metric using its search-as you-type feature. Even more exciting is the ability to easily determine valid dimension-metric combinations just by selecting the dimensions/metrics that you want to request. Here's a screenshot:


We hope that you will find this new tool and additional data useful. As always, we look forward to hearing your feedback, in our developer group.

"Twitter Tuesday" Tip: Follow the Official Twitter Blog

I have a quick and easy tip to share on this “Twitter Tuesday” together.  Where are you getting your Twitter news? If you’re like me, you probably subscribe to many of the top tech blogs, where you read Twitter, Facebook, mobile, and video “news”.  That said, the best place to get Twitter-related news is probably from the Twitter team themselves.

Screenshot of the official Twitter blog
Today’s tip is to follow the official Twitter blog: http://blog.twitter.com/.  Add them to your favorites, whether that’s by RSS, a bookmarking site, or by a traditional bookmark. And don’t forget to “follow” the blog via Twitter, as well! The profile is @twitter (go figure).
One of my favorite recent tips Twitter shared on their blog is to create “lists” to help you organize your following/followers.  We’ve talked about this before and I can personally attest to the benefit of creating “lists”.  That tip, as shared by Twitter, is here: http://blog.twitter.com/2010/12/twittertip.html.  

Looking for more Twitter tips? Visit my "Twitter Tuesday" posts. 



Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Monday, January 24, 2011

New features to help you manage your Google AdWords Certification Program account

In 2010, we introduced a new Google AdWords Certification Program to equip you and your companies with more up-to-date, comprehensive, strategy-focused training and certification on the latest tools and best practices for managing AdWords accounts. Along with the revised certification program, we launched Google Partner Search, an opt-in, online, searchable directory that helps advertisers identify Certified Partners to help them manage their AdWords accounts.

Over the last few months, you’ve shared feedback with us that you’d like features that make it easier to associate your individual certification with a company and more intuitive to add users to your company profile. We’re pleased to share that we’ve now released features to address each of these points of feedback.

Request to link your individual qualification to a company
Historically, to join a company in the Google Certification Program, you would need to be invited by an Administrator on your company’s account, making it difficult to join if you didn't know the Administrator. To fix this challenge, we now offer a feature enabling you to search for your company and request to join yourself. If you would like to contribute your individual qualification to a company account, you may now do so by clicking on the “My Company” link and searching for the company you wish to join. Be sure to type in at least one complete word that matches the company’s name.


Companies -- easily manage Professionals and Administrators
We’ve made it more intuitive for your company to manage the Professionals and Administrators within the Company account, as well as to review requests from users requesting to join the company, with the updated Account Access page.

On the “Users” tab, account administrators can change a user’s status to either Administrator or Professional, as well as revoke access:


The “Incoming requests” tab allows account administrators to see all requests to join from individuals and either accept or reject them. Finally, the “Invitations sent” tab can be used to directly send invitations to qualified individuals.

Add or update Google Accounts associated with your profile
We know that qualified individuals may change companies or use multiple email addresses throughout the day. We’ve therefore made it possible for you to add multiple Google Accounts to your account, as well as to change the primary email address at which you receive communication for the Google Certification Program.



For more information on the new Google Certification Program feature changes, visit the Help Center.


Taking the next step...

Greetings!

As we quickly approach the last week of January...its time for us all to take inventory and get ready to take-- the NEXT STEP!

What is the next stet?

It is...
  • Evaluating the 1st three weeks of your year
  • Ensuring you are on pace for your 12/31 goals
  • Taking inventory of your social media strategies
  • Measuring the "true alignment" of sales and marketing at your institution
  • Taking stock of your internal communications
It is all about making sure you incrementally are checking in on your progress and doing small tweaks instead of mid-year -- or later -- finding yourself well behind the 8-ball!

Here's to a great week!

Cheers!

Bruce

Learn how to set up Ecommerce reporting in Analytics in a live online course

This Wednesday, January 26th, we’ll be hosting a live online course about Ecommerce in Google Analytics as part of the AdWords Online Classroom (UK).

During the course, we’ll discuss how to set up Ecommerce tracking in your Analytics account and enable it for your reports. We’ll also discuss implementation techniques such as tracking third-party shopping carts and detail the best reports to use for in-depth analysis of your AdWords activity. This should help you assess your AdWords return on investment and give you more insight into how your advertising is performing in terms of online transactions and revenue generated on your site.

The course will be presented by Analytics specialists and is most suited to advertisers with websites that include the functionality to purchase goods or services. It will take place on Wednesday, January 26th from 3 pm to 4 pm GMT (7 am to 8 am PST) and will include time for Q&A.

If you're interested, be sure to sign up now!

Friday, January 21, 2011

AdWords reports get more powerful: measure the value of ad interactions

Ever wonder how customers interact with your ads before they click through to your website? How often do they open a product extension plusbox or get directions to your store directly from the ad? For video and display ads, how long are they sticking around, to watch your video or interact with your ad’s content?

Wonder no more! Today, we’re launching a new report in AdWords to help you measure interactions that take place before a click-through for video ads, display ads built with the Display Ad Builder, product extensions and location extensions. If you’re not yet using these ad products, now is a great time to give them a try given the expanded reporting now available.

To access the new report, select the “Free clicks” view within the Dimensions tab of your AdWords account. If you don't see the Dimensions tab, you can enable it by clicking the arrow button next to your existing tabs above your performance table.


Here, you’ll find stats on actions your customers take without having to click through to your website. To distinguish them from clicks that you pay for, we’ve labeled them “Free clicks” and kept them separate from the paid clicks listed in other tabs.

Campaigns or ad groups with a high number of free clicks may mean that your ads are performing better than they appear to be elsewhere in your account. A high free click rate may indicate ads that your customers find useful without needing to visit your website. For example, getting directions to your store (via a location extension ad) may be all your customer needs to instigate an in-store purchase. Conversely, video ads that have low play rates may indicate a creative change that needs to take place to keep customers engaged.

Knowing how customers interact with your ads will help give insight into how they research and buy online and what content captures their attention and prompts action. Ads are likely to continue to be more and more interactive, so take advantage of this new report to create ads that are more engaging and useful, all with the ultimate goal of increasing sales for your business.

A New Facebook Biz Page Design to Share from My Portfolio on this "Facebook Friday"

It's "Facebook Friday" together.  This week has truly flown by! I wanted to share a new Facebook business page design that I recently created for the talented author B.J. Welborn.  I'm not sure if you are a Civil War enthusiast/history buff.  Personally, I'm becoming more and more passionate about history now that I work part-time with a Historic Foundation and have had the pleasure of working with B.J.  

B.J. is writing a book about her Civil War Odyssey, and it's unlike any other take on the Civil War that you may have read.  She's edgy, asking the tough questions, and an all-around bold and brave lady!

Here's a sneak peak at her Facebook Biz page and blog.  I hope you'll consider stopping by.  I can barely wait for her to share her amazing odyssey with us, and I truly mean that!

Her Facebook page...

Her blog...
Have a great weekend!


Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Facing adversity, win or lose.

A Welsh proverb states "Adversity brings knowledge, and knowledge wisdom."

Obstacles, challenges and even tragedies are all part of life. Sometimes unavoidable. But lessons learned and shared from real-life experiences can help us, and others, in our personal and business lives. In order to win in your personal or business life, adversity has to be faced, fought and defeated.

Overcoming adversity is never easy. Sometimes no matter how hard you fight, you still don't win. Even in losing, lessons are learned. It's up to you to turn those low times into lessons to learn from and share with others.

Share your adversity with others and they will learn. Listen about how others overcame adversity and you will learn.

Make it a great Friday. Enjoy your weekend and until we talk again.

Debbi

Wednesday, January 19, 2011

Announcing an improved ad preview tool

The Ad Preview Tool is a handy way to check how your ads appear on Google without accumulating additional impressions or clicks. By setting a specific location for your preview, you can see how your ads will look to a user in New York even if you’re located in San Francisco.

We’ve recently given the Preview Tool a face-lift and introduced some helpful new features. If you’re signed into your account while previewing your ads, you’ll now see integrated keyword diagnosis results. In this example below, we’ve entered our keyword red roses to see if it’s triggering ads in New York:



In addition to displaying the ads for that search, the Preview Tool now specifically confirms whether your ad is showing and links to the relevant campaign and ad group. If your ad isn’t showing, the Preview Tool will tell you why, helping you understand if you need to adjust your bids, location targeting, daily budget, or optimize your account.

Using the new Device setting, you can also view and diagnose your ads for high-end mobile devices. You can even choose the specific device and carrier you’re interested in, so you can check ad visibility on multiple devices without borrowing all of your friends’ phones!



This feature is especially relevant if you're using location extensions to target your mobile ad campaign to an area other than your physical location. By entering latitude and longitude information in the Ad Preview Tool, you can quickly confirm that your ads are correctly displaying your business address to mobile users within a specific location. You can also determine whether a hyperlocal distance marker, which lets users know exactly how far away they are from your business, is visible for your ads.

You can explore these new features by finding the Ad Preview Tool under the Reporting and Tools tab in your AdWords account or by navigating directly to www.google.com/adpreview.

Posted by Gordon Zhu, Inside AdWords crew

Tuesday, January 18, 2011

10 Tips to Developing a Cohesive Brand Online - {As shared on Jacqueline Whitmore’s call 1/18/2011}

I had the honor of hosting a social media call with Jacqueline Whitmore this week. What a wonderful group of talented folks!  During the call, I walked through my “10 Tips to Developing a Cohesive Brand Online”.  I’m sharing these tips with you below for our "Be Inspired Wednesday" together.  If you joined us on the call, don’t hesitate to contact me with any additional questions.  You'll notice my Twitter and Facebook info is found on the right-hand side of this blog (and on my contact page). I look forward to connecting!

10 Tips to Developing a Cohesive Brand Online

1.Carefully name your business and include your company logo where possible.  Your business name and logo will help brand you online. Work hard on these two things!

2. Develop a compelling and concise branding statement that clearly states who you are / what you do.  It will come in handy (big time) across many social sites, such as Facebook/Twitter/Blogger/Wordpress/Flickr/etc.

Your branding statement (think of it as your slogan) should identify what you do / what your work is about. I especially love Jacqueline’s:
Author ~ Etiquette Expert  ~ Certified Speaking Professional
Founder, The Protocol School of Palm Beach, Inc.

Jacqueline's Email Signature
Notice that it’s short enough to work just about anywhere, and truly describes who she is/ what she does.

3. Select a photograph of yourself that people will come to know you by. This will be used for your profile pictures. It’s ok to move away from a singular photo as you continue to build your brand online, but having one strong photo that showcases you is very helpful in the beginning. Use this photo on Twitter, Facebook, Blogger, Wordpress, Youtube, etc.

Have you seen a profile photo like the one above?
It may be fun, but it won't get you nearly as far as a quality headshot or photo!
Photo credit.
Shy away from the more elusive photographs. I’m sure you’ve seen them around.  A woman in the shadows, a photo of a woman taking a photo of herself, a person’s child being used as their profile photo, or something random and lovely like a rose or beach photo.  These don’t do your business or brand justice!

4. Be consistent in your online identity/name and design. For example, try your best to make your blog address, twitter profile, facebook shortened URL, identical when it comes to your portion of the URL. If you are “BestySmithArt” on twitter, your Facebook Business page should also be facebook.com/bestysmithart. Likewise, your blog header, website, facebook biz page profile, and various other online spaces should look like they belong together and were designed by the same person. It is an extension of your brand. Everything from the color choices, fonts, and photos are all important. This is something I am working on, personally, too.

5. Develop a website for your brand/biz.  There are so many affordable website-building solutions and companies online today.  No matter your budget (big or small), you can have a professional-looking website! Here are a few helpful website-building tools:
Squarespace.com (read my post about SquareSpace)

A website I designed using Wordpress.com.
It's easier than you may think! 
You can even develop a blog with blogger.com or wordpress.com and add up to 10 pages, making it appear like a true website. A great example of a blogger site modified to look like a true “website”: www.kellyraeroberts.com.  Another great example (and a previous post of mine) is www.thecharlestonrealestateconnection.com.
If you already have a website and aren’t happy with it, consider asking for a “complete content management system” as you approach new web designers.  This will give you full-access to update website copy on your own.  

6. Quite simply: BLOG.  I can’t say enough how helpful blogging has been in my design business.  Blogs help people FIND you/your biz, help you ENGAGE with others, and help GROW your online community and ultimately, your bottom line.  Consider using the blogger or wordpress SCHEDULER to schedule your blog posts.  I like to write my blog posts on Saturday morning for the following week. It usually takes me 2 -3 hours.  I then schedule away and enjoy my posts working harder for me during the week!

Visit my tutorial on using the blog “scheduler”

7. Follow other blogs. Consider using “igoogle” to follow multiple blogs, all in one handy place! www.igoogle.com.  Create an account, sign in, and click on “add stuff” to add the blog addresses of your favorite blogs.  Look for the orange “RSS” button on your favorite blogs to add them to igoogle with one-click ease.

8. TWEET.  Twitter is more than a place to update people on what you’re doing.  I talk about Twitter each and every Tuesday on this blog.  Here are a few links to those just getting started:
Getting started with Twitter
Finding like-minded professionals on Twitter
Twitter background design tips
How to create a list in Twitter
You'd be amazed at the network you can grow with Tweeting! Photo credit.
9. Create a Facebook business page and post 1X/day.  Suggest it to friends/family.  Promote it across all channels. 

Helpful links:
How to Create a Facebook business page
How to Create a Facebook “like box” or “badge” for your blog or website

10. Grow your e-newsletter list.  There are several inexpensive, great companies offering email marketing.  They offer everything from handy sign-up forms for your visitors to professionally-designed, ready-to-go templates. Even if you are not ready to begin email marketing, start growing your list today.  This way, when you’re ready to send your email newsletters, you have a great list ready to go! Overwhelmed? Consider a quarterly newsletter, then grow to a monthly and perhaps even a bi-weekly.  One step at a time!


BONUS TIP:
11. Sign up with www.HootSuite.com to manage all your social media accounts in one place.  Here are a few helpful Hootsuite links to get started from previous blog posts:
Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

A Little Note From BankSimple

After hearing about the vision of BankSimple several months ago, I decided to see if the development of another new online bank would be different. To begin with, I accepted their invite to be part of their beta test once the bank officially launched some time in 2011. Yes, I accepted an opportunity to be on a waiting list to potentially open an account.

As a lifelong bank marketer, I also followed the story of the bank's founders and the development BankSimple (The Buck Stops Here). I was intrigued by the fact that BankSimple would not really be a bank at all, but instead, simply provide a better front-end experience with a myriad of banks being used behind the scenes to generate the highest returns (and lowest costs) for their customers.

According to their web site, the bank was going to require only a single account and one card, use simple language, treat customers as people and not account numbers, eliminate surprising fees and provide a heightened level of customer service. They would provide online, ATM and mobile access to their accounts and would provide financial tools to help a customer manage their money. Sounded good . . . but not much different than almost any bank promise.


Today, however, BankSimple set themselves apart from any of my current or previous banks.

They sent me a personalized, seemingly non-promotional email from a Customer Relations Representative named Rachel acknowledging my request for an invitation to try their bank and asking for my 'story'. Rachel asked for my "loves, hates, quibbles, desires, hopes and dreams" regarding my financial life. Her email used a Helvetica type and had no fancy creative elements included (just like an email from a co-worker or friend).

Doesn't sound like an email that was developed by a committee that then went through a bank's compliance and legal departments after several levels of management approval, does it? Rachel then went on to say that the bank was committed to building the best service a bank can offer and wanted to know "what's up?" (when was the last time your bank asked 'what's up'?). The email was so personal (it was titled 'A little note from BankSimple' and allowed me to respond directly to Rachel@banksimple.com) it begged for a response as to what I would love to see from my bank.

For those who are cynical by nature and don't believe there is a real Rachel, she was just hired ONE WEEK AGO by the bank as one of BankSimple's first Customer Service Representatives with an accompanying press release.

I responded to Rachel with some of my visions of a perfect bank. I also tweeted about the email from Rachel since the experience is so unusual for a bank. I don't know if the dialogue will continue via email, but I was again surprised when I got a response to my tweet about my email (in 10 minutes at 9PM et) from RACHEL!

Interestingly, even if I don't get an email response, the bank (and Rachel) have already surpassed my expectations, and there will be part of me that will feel like my response might have had an impact on the bank's development. Not a bad way to build an affinity and loyalty before the bank has even opens it's virtual doors. And when it comes to word of mouth marketing, I think they did pretty well in my case.

Finally, if you wonder if there is a demand for another online or bricks and mortar bank, simply watch the very robust discussion on Twitter around BankSimple and the desire for a traditional bank alternative. Up to now, this new financial entity has done a lot of things right. It remains to be seen if they can perform to this level once they start to handle money in addition to PR.

What is your bank doing to build trust, dialogue and word of mouth? Does your team have a Rachel?

It's a Numbers Game...

Throughout this year you will send multiple messages to customers or members utilizing various mediums. So how can you increase your response to each of these marketing messages? … get a better list!

Remember better doesn’t always mean bigger! Simply updating your list with correct customer or member information can go a long way to expanding your reach.

This year, try starting off the year with a campaign or sales initiative to grow your database. Starting with a clean database help to make the rest of your 2011 campaigns/marketing initiatives a success. Whether it’s emails, addresses, phone numbers, followers, or facebook friends, the larger your list, the more people you will reach. And, of course, the more people you reach, the greater response you will receive!

Best,

Jamie

New ActionScript 3 Library For The API

We love simplifying access to Google Analytics data though our API. So today we’re happy to introduce a new ActionScript 3 Client Library built by our friends in Russia, DENIVIP Media, for our Data Export API.

This library provides a simple way to access your Analytics Data from both AIR Applications and Flash Player (though a proxy). The library was initially built to power DENIVIP Media’s new TiViCon application, which you can read more about on DENIVIP’s blog. “Given the potential value of this library to many other developers, we decided to make it freely available along with its source code,” says Denis Bulichenko, Director of Business Development at DENIVIP.

So now you have a simple way to access all your data in ActionScript 3.

You can get the open source ActionScript 3 library, a really nice quick start guide, and a sample application all from their website.

Learn about using Remarketing in the AdWords Online Classroom (UK)

This Wednesday, January 19, we'll be hosting a live online course on Remarketing in the AdWords Online Classroom (UK). This free, hour-long, interactive presentation will be delivered by an Online Media Specialist and will take place at 3pm GMT (7am PST). There will also be time for Q&A.

Remarketing is a simple way to connect with your website visitors. After driving traffic to your site with search ads, you can then remarket to those people who reach your site by showing them tailored ads as they browse through sites on the Google Display Network.

During this session we'll take you through the benefits of using remarketing and how to set it up in your account. If you advertise with AdWords and are interested in the Google Display Network then we encourage you to attend.

Be sure to sign up now!

And you can also check out all our on-demand courses on the AdWords Online Classroom site.

Tips on Growing Your Twitter Account with REAL Relationships/Connections

So, you’ve read about the great creative-minded, energetic, all-around wonderful people I’ve met through Twitter in Charleston (and far beyond)…how I’ve become “friends-in-real-life” with many of them…how I’ve organized lunches/crafting get-togethers/dinner “tweetups” AND they’ve shown up…The real question may be: How did I FIND all these people, anyway? And, after I found them, how was the connection made? 

Have you wondered how you can connect with similar folks in your local area (and beyond) as well?

In today’s “Twitter Tuesday”, I’m going to take you back to May of 2009.  It was on this month (May ’09) that I began “growing” my Charleston (SC) circle on Twitter.  I did it intentionally.  It was hard work.  It didn’t happen overnight. But man, oh man, has it been SO worth it! I’ll also share 5 power tips you can use to grow your connections on Twitter!  Before we begin, be sure to follow me on Twitter if we aren't connected already! 

Back to that day in 2009…
We’d made the decision that we were moving to Charleston. At the time, our home was in Columbia…2 hours away.  Not too far, but far enough that I didn’t know many people in Charleston. I had an idea to see if there were marketers in Charleston who were tweeting.  I decided to pull up my twitter account and start searching along these lines.  Long story short, I found plenty of marketing professionals (and advertising, public relations, etc.) in the Charleston, SC area (and beyond).  Each time I found someone who felt like I shared similar interests with, I’d “follow” her/him.  Many times, she/he reciprocated with a follow-back.  We’d converse via tweets, and many times, a connection was made!

How did I find and connect with so many great folks?

I preferred (and still do) to find people on my own and add them one-by-one, over time.  I have also heard of accounts being shut down/suspended, and I didn’t want to risk that for a quick inflation to my followers count.  Not worth it, at all.  Yes, this approach takes longer than one click of the mouse.  It was a several-weeks-long process (just an hour or so a night) and then ongoing from there (meaning I still look to connect and add people just about every day).  The neat thing about it is that you can do it at your own pace, and it isn’t a numbers game.  Yes, you want to grow your followers, but that alone isn’t at all the motivation.  It’s about actually making connections, meeting people, helping each other, and ultimately becoming friends with those who you really connect with.  In real life. 

Tips on Finding People on Twitter in Your City (and Beyond) Who Share Similar Interests With You:

1. Begin at the Twitter “search” box.  Type in the name of your city. Press search (the magnifying glass graphic). Don’t stop here! On the results screen, click on the “tweets near you” tab.  This will display a list of people who are tweeting NEAR YOU about your search term.  Why your city name? Well, people love to tweet about things that are going on in their hometown. By you looking for people near you tweeting about your (shared) town, you’ll easily find a good string of folks to start with.  After you’ve found folks tweeting about your city, near you, don’t necessarily follow each one of them! Take the time to click on the person’s profile to quickly read her/his bio and tweet stream.  This will help you make your follow decision.  If you’re not quite sure about someone, you may also visit his/her website via the link on their Twitter profile.  
 

2. When you’ve come across a person on Twitter who has similar interests and lives in the same city/region as you, take a moment to explore his/her twitter “lists” if he/she has created lists.  You may find that he/she has created a list such as “Charleston Artists” or “Charleston Advertising Agencies”, etc. These lists are great places to dig a little deeper as well.  Scan the list in the same way you would your previous searches.  Look for similar interests, scan recent tweets, visit her/his blog, etc.  Don’t follow everyone on the list.  Be selective and pace yourself.

3.  Add at a pace you’re comfortable with.  Beware of adding hundreds of connections in a short period of time.  I like to add a few people each day. This allows me the opportunity to really follow my tweet stream and interact with new tweeps at a pace I’m comfortable with.

4. Looking to connect with people on Twitter outside of your region, who are in the same/similar industry as you?  You will still get started at the “search” box.  It’s such a helpful and underestimated tool! This time, type in the term that relates to your industry, such as “advertising”.  Conduct your search.  Look on the “people” tab to scan people results.



5. Look for Twitter accounts for local organizations for your industry.  For example, the National Association of Women Owned Businesses has a Twitter account.  As a biz owner myself, I may wish to scan their followers and see if there are any locally (or beyond) who match my interests.

These are 5 getting-started tips.  More to come!

Laura

Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Monday, January 17, 2011

I have a dream...

Today is Martin Luther King, Jr. Day...

I was born in the same year that Dr. King was assassinated.  I never saw or heard him outside of film clips and audio sound bites.  One thing that I do know is that he personified hope and determination delivered with a reverence and motivation that inspired people to act.

To borrow a quote from Dr. King...I have a dream...

I have a dream that...
  • banking resolves its identity problem
  • senior executives finally realize the power of marketing
  • the customer experience becomes king
  • banks and CUs focus their attention to the outside threats to the ENTIRE industry
  • margins increase and LLRs decrease
Here's a tip of my hat to Dr. King and a wish for everyone to have a tremendous 2011!

Cheers!

Bruce

Sunday, January 16, 2011

A Facebook Welcome Page to Share (from my portfolio)

I recently had the privilege of creating a Facebook business page for Coastal Community Church in Charleston, SC. 

Coastal already had an awesome looking website, which gave me plenty of color and design inspiration to draw from.  Add to that, an awesome, fresh logo that was also new for the church, and I had more than enough to get me buzzing with ideas for the Facebook page design.

The welcome screen/profile banner I created is seen below.  If you live in/around Charleston, SC, be sure to stop over to see the Coastal page on FB. Thanks for visiting!

click to view full size, or better yet, visit the page LIVE on Facebook. 
Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Friday, January 14, 2011

Photos from Today's #LadiesWhoLunch Tweetup in Charleston, SC

Twitter has truly changed the way I do “life”.  I just can’t say enough about the wonderful people I have met through the beauty of a “tweet”! It’s something I’ve talked about in this place before.  In fact, I’m passionate enough about Twitter that I blog about it each and every Tuesday, during our “Twitter Tuesdays” together.

Today’s Charleston “Ladies Who Lunch” Tweetup (view Twtvite) has me on cloud nine.  There were SO many wonderful, talented ladies.  Most (if not all) were entrepreneurs/biz owners, to boot!

This is the third “Tweetup” I’ve helped organize.  The first was with the Etiquette Expert, last summer.  Then we had such fun at Taco Boy just a few months ago.   The best part was how the Tweetup naturally came into place.  Liz, Melissa, and I planned on getting together for lunch.  We decided to invite a few tweeps to add to the fun.  Then it grew. And grew.  We ended up with 17 ladies today! Talks have already begun for a #ladieswhosip #tweetup (whether it be tea or cocktails, smile).

R-L: Susan, Elizabeth, SimplyTopaz, Sherry

Jeni, Sarah, Liz, Melissa

Charlotte, Alesya

Leslie, Laura, Kelly

Jeni, Andra, Sarah

Elizabeth, Laura
I’d like to share a “roll-call” of sorts, showcasing each of the wonderful ladies who joined us today.  If you were there, be sure to follow each of these great ladies, if you aren’t already! If you missed it, don’t worry…we’ll catch you next time, and look forward to it!

Chs #LadiesWhoLunch Roll Call:
Alesya of @Alesya ~ www.AlesyaBags.com
Susan Lorance (we'll get her on Twitter soon enough!)
Laura of @LauraCatherineO (myself, also @dreamy_design)

I have noted a few qualities that I believe my twitter friends seem to have in common.

~ My Twitter friends are upbeat, outgoing, and overall go-getters. I know this because they greet the world each day and engage in thoughtful, thought-provoking, witty, fun conversations. Who doesn’t love that?!
~ My Twitter friends are more likely to live for today…more likely to meet up for dinner, an event, or just about anything else…spontaneous is the word I’m looking for here.
~ My Twitter friends are quick to offer help, whether it’s a tip, link, referral, or advice in general

With the convenience of Twtvite and the use of a special hashtag (#ladieswholunch), we were able to organize, invite, and get the word out in a matter of minutes.  That’s just one of the many things I find super-handy about Twitter.  Imagine the time and preparation that would have been required for a more typical event or mixer?  You just can’t beat the viral and low-fuss nature of the Tweetup!

Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn