Saturday, May 28, 2011

Emerging Minorities, Concern for the Environment, and What Marketers Can Do

When I was growing up in Mexico City my father and mother always told me not to keep the faucet running because wasting water was bad. Then they told me not to throw things away because some day I can reuse them. I saved cans, jars, bottles, bags, and was very careful not to leave the faucet running while washing dishes or shaving. And, of course, you would not dream of leaving the lights on when nobody was in a room. That was such a waste of electricity.

Perhaps we were so thrifty because that was the economical thing to do at the time. But we were also frugal because resources were scarce and we did not want to waste them. For example we did not have all the water we needed. They would sometimes cut it systematically at different times during the day. Electricity was a similar problem.

I have noticed that Hispanics coming from Latin America, similar to my youth case, are also frugal with resources even if they have money to buy what they need. I have been curious to know if it is a general phenomenon that Latinos are more concerned with the environment than others.

According to our recent 2011 FSU – DMS Multicultural Marketing study we found that in fact, Hispanics that still prefer to communicate in Spanish are the most concerned with the environment compared to anyone else. Further, minorities are generally more concerned than non-Hispanic Whites after conducting statistical tests of significance. Here are the averages on a scale from 0 to 5 in terms of agreement with the statement: “Humans are severely abusing the environment.”



This belief reflects an attitude of concern for the environment that should be noticed by marketers. Products and messages directed to Latinos and other minorities are likely to have stronger resonance if they address how a company is doing something for the environment, and that their products are green.

It is not intuitive that Hispanics who prefer Spanish are most strongly concerned with the environment. Particularly not to those marketers who do not share their history of environmental chaos and deprivation. Further, Latinos who prefer English, along with African Americans and Asians, share a stronger concern for the environment than their non-Hispanic White counterparts, and that is not intuitive either. It is perhaps that those who have had to live with the consequences of environmental degradation are now turning more conscientious about it.
The lesson of the story is that emerging minorities are likely to embrace green and marketers should make that part of their agenda. Perhaps green is the new “green.”

The data for this study was collected during March 2011. This online sample was comprised of 500 respondents per segment, for a total of 2,500, based on quotas by gender, age, and geographic location. DMS Insights managed the sample and data collection and they graciously contributed their effort to the academic program of the Center for Hispanic Marketing Communication at Florida State University. This study was conducted by the faculty and students of the graduate Multicultural Marketing Communication course offered by FSU this Spring.

Friday, May 27, 2011

Important changes to clicks on directions for AdWords location extensions

Photos and Rollcall from Today's #ChsLadiesWhoLunch #Tweetup

What fun the #ChsLadiesWhoLunch had at our lunch tweetup today! We saw some new faces and got to know each other a little better over a delicious meal at Five Loaves Cafe in Mt. Pleasant.

Melissa & Amanda


The "Charleston Ladies Who Lunch" group has made some exciting moves since our last tweetup.  We continue to use the #ChsLadiesWhoLunch hashtag on Twitter, and rolled out an official Twitter account for us gals!  You can find us at @ChsLadiesLunch on Twitter.  If you've attended a #ChsLadiesWhoLunch tweetup, you're on the official Twitter list for @ChsLadiesLunch here.  Be sure to follow the list and follow each other!  For those of us who aren't tweeting away yet, we also have a home on Facebook. Our website launched last week, www.CharlestonLadiesWhoLunch.com.

Rollcall from today's lunch!

Here's a rundown of the ladies who lunched with us today, as well as a little info about each of us.  If you missed our lunch today, we hope to catch you at one of our upcoming tweetups! Be sure to follow @ChsLadiesLunch or "like" our Facebook page to stay up-to-date.

.

Melissa Kovacevic of @MKCallConsult
Twitter bio: Contact Center/#CustServ Training & Ops Improvement; Enjoy Soc Media; Would love to help your business grow & retain customers. Website: http://www.socialoomph.com/profiles/mkcallconsult

Amee, Vera, and Stephanie

Liz DeLoach of @LizDeLoach and @SocialStrateg
Twitter bio: Marketing professional. Les Mills fitness coach, married 40 something mom of 2. Politically savvy. The heart of America! Website: http://www.socialmediawiz.biz

Laura Mixon-Camacho of @lauramcamacho
Twitter bio: Public Speaking and Media Coach. Fearless leader of Mixonian Institute dedicated to getting out your brilliance in a bigger way.
Website: http://mixonian.com

A new face! Amee Davison of @MKwithAmee
Twitter bio: I am a Sales Director with Mary Kay Cosmetics. In Mary Kay we focus on enriching women's lives one face at a time!
Website: http://www.ameedavison.com

Sherry & Laura O.
Andra Watkins of @AndraWatkins
Twitter bio: business growth strategist...(www.positusonline.com) speaker... writer...(wacky writing at andrawatkins.com) lover of life...
Website: http://andrawatkins.com

A new face for lunch (she's joined us for a happy hour) Vera Thomas Hannaford of @vhanna26
Twitter bio: Obsessed knitter, crocheter, NFL and pro cycling fan, who also loves music, documentaries, science, fashion, Hello Kitty, and tweeting about it all.
Website: http://vhanna26.typepad.com

Amanda Bunting Comen of @amandabc and @c4womenchas
Twitter bio: Mom, pet lover, webmistress, program coordinator at @c4womenchas, @CofC alum, social media maven, diva of details, freebie, sample and coupon junkie.
Website: http://c4women.wordpress.com

Laura M. & Andra
Sherry Swift of @sherryannswift
Twitter bio: Fun loving former Southern California girl who's a Realtor selling homes in Charleston SC. Loves the beach, hanging out downtown, working out,coffee & my hubby!
Website: http://charlestoncoastaltocountry.com

Sarah Nielsen of @smichnie and @fleetlanding
Twitter bio: Board member for @wmdcharleston, SMD & Jill of all trades for @fleetlanding, self-proclaimed foodie & adventurous taster.
Website: http://thefleetreport.wordpress.com/

Vera & Laura M.
Kelly Thiel of @kellytpottery
Twitter bio: artist & sculptor, mother, wife in Charleston, SC just trying to have fun and get it all done in this one lifetime!
Website: http://www.kellythielstudio.com

Stephanie & Sarah
Stephanie Davis of @agentinthecreek
Twitter bio: Stephanie Davis is a wife and mother who helps people buy and sell real estate in Charleston, SC.
Website: http://agentinthecreek.com

Myself, Laura Otero of @LauraCatherineO and @Dreamy_Design
Twitter bio: Marketing Professional / Graphic & Web Designer in Charleston, SC. Loves: Art, Making jewelry (@dreamy_design), Blogging, @ChsLadiesLunch
Laura M. & Andra
Website: http://www.StrategicOnlineMarketingWorks.com  
Until next time!
Be sure to follow @ChsLadiesLunch or "like" our Facebook page to stay up-to-date (like button below). 
Have a great Memorial Day weekend!

Kelly & Liz



Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Are you undermanaged? If the answer is yes, what can you do about it?



Internationally-recognized management trainer and seminar speaker Bruce Tulgan brings the term “undermanaged” to life in his best-selling book, It’s Okay to Manage Your Boss, The Step-by-Step Program for Making the Best of Your Most Important Relationship at Work. He defines undermanagement as “a shocking and profound epidemic that has permeated the workplace. As the opposite of micromanagement, it occurs when the vast majority of supervisory relationships between employees and their bosses lack the day-to-day engagement necessary to consistently maintain the basics of management,” which can be described as stating clear expectations, providing necessary resources, developing a routine of performance tracking, and rewarding employees when results are achieved and exceeded.

You may wonder, what creates a workplace environment where undermanagement can grow and fester? Unfortunately, there are too many people in the workplace with the title of “manager” who lack the training, knowledge, or expertise to be effective managers. As a result, these individuals fail to spell out expectations to their employees – which leads to incomplete projects followed by increased frustration levels in employees who eventually mentally check out of their jobs or quit.

Tulgan believes that the “pendulum of management thinking” is wrong and can be blamed for creating today’s undermanaged workplace. Employers are getting more and more demanding while providing less and less guidance. While employers want employees to work on their own and make their own decisions, the truth is, someone has to be held accountable. But it just doesn’t make good business sense for employees to work in their own vacuums or silos. Instead, employees need to be held accountable, and this is where “the boss – at every level – is the most important person in the workplace today.”

Here are Tulgan’s seven steps to manage your boss:

[1] The first person you have to manage every day is yourself
[2] Get in the habit of managing your boss every day
[3] Take it one boss at a time, one day at a time
[4] Make sure you understand what is expected of you
[5] Assess and plan for the resources you need
[6] Track your performance in writing every step of the way
[7] To earn greater credit and rewards, go the extra mile

While you may not be able to completely wipe out undermanagement, you may be able to improve your situation by managing your boss, which will allow you to have a long and satisfying career in your current workplace!

To learn more, visit: http://www.rainmakerthinking.com

What are others saying about the book?


Become a fan on Facebook: http://on.fb.me/l41p1g


Need some helpful management advice that you can apply immediately to your employees and your workplace? Check out these free management tips from Bruce:

How to Link Your Facebook Profile to your Facebook Business Page (under "Employment Info")

It's "Facebook Friday" and I'm excited to share a fantastic tip I came across this week!

The AllFacebook.com article pointed out that many of us are missing a real opportunity to link our personal Facebook page to our business Facebook page at the very top of our profile (where employer info is listed). They called it a "#1 Mistake" and I have to admit it was something I was doing as well! Many of us list our company name or web address, but may have not realized we could just as easily link to the actual Facebook business page...very handy!

Hop over the the article to get the quick and easy-to-follow instructions on updating your Facebook profile to link to your Facebook business page under your "employment" info.

http://www.allfacebook.com/has-your-facebook-profile-made-this-1-mistake-2011-05
 

Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Thursday, May 26, 2011

How to Link Facebook to Twitter: a "Tutorial Thursday" post


Today's "Tutorial Thurs" post covers how to link your Facebook business page status updates to your Twitter account.  Please note, this tutorial is for those who manage business pages on Facebook, and doesn't work for your personal page.

Linking your Facebook business page to Twitter is a time-saving tool.  Nothing replaces a carefully crafted tweet...but this is a good option for those who may otherwise not have the time to update in both places. 

How to Link Your Facebook Business Page to Twitter:

1. Login to Facebook (also login to Twitter if you have tabbed navigation, otherwise, you can log into twitter on Step 4)

2. Visit http://www.facebook.com/twitter

3. Click on "link to Twitter" for the Facebook business page you'd like to link to Twitter


4. Click on "authorize app" on the Twitter screen that appears. After the link occurs, you'll be taken back to Facebook (the Facebook.com/twitter page).  


5. Click on "edit settings" to specify what items you'd like to appear on Twitter (status updates, photos, video, links, notes, events, etc.)


You're all set! Your Facebook business page posts will now appear on your Twitter page.

If you're looking for other time-saving tips, you may also enjoy automatically publishing your blog posts to Facebook and/or Twitter via Twitterfeed.  The name "Twitterfeed" suggests it's a twitter-based service, but they handle Facebook publishing, too! This is another time-saver that works well for those who wouldn't otherwise be able to promote blog posts over on Facebook/Twitter due to time constraints.  Again, nothing replaces you posting/promoting blog posts Facebook yourself, but this is still a good solution.  That post is over here: http://strategiconlinemarketing.blogspot.com/2011/02/how-to-connect-your-blog-to-facebook.html

Laura Catherine Otero is a marketing professional and blogger in
Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Wednesday, May 25, 2011

What’s new about Analytics Intelligence?

This is part of our series of posts highlighting the new Google Analytics. The new version of Google Analytics is currently available in beta to all Analytics users. And follow Google Analytics on Twitter for the latest updates. This week we’re sharing a few new features in our Intelligence reports.

In 2009, we debuted the first iteration of our Intelligence reports. Since then, we have been enhancing these reports with more insightful information such as explanations, SMS alerts and improved alert quality.

In the past month, we have released a few enhancements to these reports. First, there is a new overview report that surface significant events for a given date range in a sortable table.

With this flexible table overview, users can perform full-text search, event sort, as well as drilling into details of each event. For example, clicking on the “Details” for row 2 above,

In this detail view, users can explore the event further, add an annotation, or drill in by clicking on Go to Report, which allows users to jump to a full report related to the dimension of interest.

Additional improvements include the ability to create and edit custom alerts without leaving the Intelligence reports:

We’ve also made significant improvements to the quality of automatic alerts by filtering similar alerts and more comprehensive measurements of importance.

As we continue to improve the Intelligence reports, we hope to surface more actionable insights to you. If you have suggestions for our effort here, we greatly appreciate your comments.

Tuesday, May 24, 2011

Shoes of Prey - Using Custom Reports to identify influential pages

One of the most effective ways for startups and small businesses to generate more sales on their e-commerce sites is to optimize their site for conversions. With no large marketing budgets to play with, this is one of the most cost-effective means of driving more sales.

The Shoes of Prey team, an e-commerce startup specializing in custom women’s shoes, are constantly tweaking their site in order to maximize sales. A component of their strategy is to provide visitors with useful content and to make the purchase process as straightforward as possible.

Michael Fox, co-Founder and Director of Operations, Shoes of Prey, shares with us how he uses Google Analytics custom reports to identify content that influences sales. Based on their learnings, Shoes of Prey now have a good idea of what content and messaging to utilize on their site to encourage more visitors to make a purchase. Read more on the Conversion Room Asia-Pacific blog.

Location targeting updates in AdWords

One of the main benefits of online advertising is the ability to target campaigns to specific locations, such as cities, regions, or countries. For example, to reach users looking for rental cars in San Francisco, a car rental company could target a campaign to San Francisco and include only San Francisco-specific discounts in the ads.

In February, we launched city targeting in an additional 17 countries, and our goal is to make location targeting more accurate, easier to use, and more flexible. As part of planning for future improvements, we’re making several changes to our AdWords location targeting capabilities. These changes will start occurring after July 8, 2011, and include:

Changes to existing available locations
: Due to changes in real-world geography or the existence of duplicate or overlapping location targets, we’re removing certain location targets in countries such as Japan, Denmark, Spain, and the Netherlands, among others. For example, in 2010, six provinces were abolished in Finland, and while you’ll no longer be able to target these provinces, you can continue targeting cities in Finland. You won’t be able to target these provinces in AdWords, but you’ll be able to continue targeting cities in Finland. After the changes take effect, you won't be able to add the locations that are listed here to new campaigns. If you're currently targeting any of these locations in your existing campaigns, you should migrate them to the recommended targets in the list. Otherwise, we'll migrate them automatically. Please review the list carefully since some of these changes will result in migration to larger locations.

Sunset of custom shapes (multi-point or polygon targets): You’ll no longer be able to add multi-point targets in AdWords. You’ll still be able to view and delete existing shapes in your current campaigns, and we’ll continue to use them until the end of 2011. After that, all polygon targets that are still present in your AdWords campaigns will be migrated to available locations such as a nearby city or a map point with a radius. We encourage you to replace your polygon targets with these alternatives or we’ll migrate them automatically at end of 2011.

Removal of ‘Show address in the ad’ feature: In some countries, you currently have the option to show an address with your ads by checking the “Allow address to show in my ad” option for campaigns that target an area around a map point. This option will no longer be available. If you want to display your business address or phone number, you’ll need to use AdWords location extensions.

If you’re using these features with the AdWords API, check out the AdWords API Blog for more information on the changes being made.

These changes will take place after July 8, 2011. We recommend that you adjust the location targeting settings of your campaigns immediately with the available alternatives.


Discover Search.Twitter.com - Video by BeatBlogging to Share

Are you using search.twitter.com?  It's an advanced social media search tool with a variety of uses! I came across an excellent video that gives you a wonderful overview of search.twitter.com and how it may benefit you.  Thank you, Jim (@startmywebpage) for sharing this helpful video on Twitter! This 5-minute video by BeatBlogging is worth the watch if you're active on Twitter.

Advanced Twitter Tips and Tricks: Search.Twitter.com Video:
(if you're reading this blog post by email, you may wish to visit the video via this link instead:
http://youtu.be/KMgZt3RkMxI.




Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Sunday, May 22, 2011

Prepare for a Zombie Apocalypse


From the "Damn I Wish I Thought of That" file.

Last week the CDC ... yes, the U.S. Government's Center for Disease Control launched a campaign so successful that the generated traffic crashed their servers. I would LOVE to have a server-crashing campaign!!!! Wouldn't you?

Anyway, if you've watched the news at all lately, Mother Nature's been pretty testy. As a reaction to all of the flooding, tornadoes, and other unexpected nasties, the CDC wanted to educate the community about how to prepare.

Their answer? The Zombie Apocalypse blog. Here, anyone can learn how to prepare for and possibly survive a zombie apocalypse. You know, stuff like, have clean water on hand, keep a radio and spare batteries, non-perishable foods - stuff like that. The beauty is that there is nothing revolutionary here (kinda like the concept of checking and loans, huh?) They simply found a way to communicate information that most people simply don't care about (again, kinda like checking and loans, huh?)

This is a wonderful case study in taking a normal strategy and turning it on it's head to see things differently. It stands out, it differentiates, it clearly communicates and it has been darn successful.

I, for one, am inspired. I hope you are too!

Take care,
Eric

Friday, May 20, 2011

Shared vision...is better than 20/20


Do your palms start to sweat when you are at the eye doctor's office and they ask you to read the eye chart? Or how about when you are renewing your driver's license and you have to read the eye chart? All the sudden I feel like I'm blind and I'm going to miss something even though I have 20/20 vision.

Do you think your staff ever gets that sweaty palm feeling when they are handed a new project, new initiative or faced with a new dilemma? There are probably times when your staff feels blind even though they have the power to complete the project, set a new initiative or conquer a dilemma, they just need a little guidance to get started.

Shared vision...is better than 20/20

Here are some ideas that might help you show your employees the light..
  • Tell them your story
  • Get your staff involved in living the vision
  • Make resources easily available
  • Set interim goals and celebrate success
  • Momentum is contagious
Drive your staff to achieve a higher purpose, together, by sharing your vision. When you share information they will feel more involved in the overall picture, which will empower them to work towards the common goal. Striving for a common goal will produce results you never thought possible. Give it a try, you will be surprised!

Make it a great Friday!
Debbi

Thursday, May 19, 2011

How to Schedule a Tweetup / How to Plan a Tweetup

My first time planning a tweetup for the Etiquette Expert. 
L-R: @MackenzieImage @MegsImageGuide, @EtiquetteExpert, @LizDeloach, @DianeGottsman, @Alesya, @LauraCatherineO, @AndrewCPetersen, @HeatherMueller
Have you ever wanted to schedule a tweetup? Have you wondered how to plan a tweetup?  I LOVE tweetups and think they are a useful tool to meet new folks and make new friends.  A tweetup is really just a casual gathering of twitter friends who often share similar interests.  It can be as big or small as you'd like it to be. It can be carefully planned weeks-out or put together just a few days before! The cost is little to nothing for most...simply show up and enjoy yourself!

Before I begin, if you're in/around Charleston, SC, be sure to join us next Friday (May 27) for our "Charleston Ladies Who Lunch" tweetup! Details:
http://twtup.com/chsLadiesWhoLunchMay.

My Experience Planning a Tweetup

Last summer, I created my very first tweetup.  International etiquette expert Jacqueline Whitmore was coming to Charleston, and I knew there would be plenty of wonderful Charleston folks on twitter who would love to meet her!  Jacqueline also brought along the fantastic Diane Gottsman of The Protocol School of Texas

Since then, a great group of gals in Charleston has emerged in the tweetup-verse.  We call ourselves the "Charleston Ladies Who Lunch".  We're not your typical ladies who lunch, which makes it all the more fun.  We are a diverse group, and are composed of ladies ages 25-65.  We're married, single, divorced, from Charleston, new transplants, biz owners, board members...you get the idea!

Creating a tweetup of your own for the first time can be a little scary, but it doesn't have to be!  I'm going to share the few simple steps needed for you to create your own tweetup!

How to Schedule a Tweetup
1. The first step for scheduling a tweetup is probably very similar to your first step in planning any event.  It's simply to select your date.  Make sure there aren't major scheduling conflicts for your selected date. You can usually do this by checking a few local online calendars or even by sending out a few tweets to those you'd like to attend to make sure the date/time is good for most.
@SeaStarArts, @AndraWatkins, and @DodelineDesign

2. Next, you'll need to select your venue.  Most of our tweetups take place at restaurants with plenty of seating.  You don't want anyplace too loud, either.  We've dined at a rooftop bar, taco boy, a Japanese restaurant, a local bistro, and are headed to a sandwich place next.  Keep in mind that your twitter friends will be coming from various parts of town, and may not have time to deal with parking challenges.  If possible, select a venue/restaurant with plenty of parking, that's easily accessible from various parts of town.  Or, if you're planning a tweetup that will take place at a conference, consider something within walking distance of the host hotel/convention center.

3. The third step is a little different than if you were planning an event traditionally.  This one involves creating your tweetup invite using twtvite.com.  Twtvite is a free resource that is super-handy for a few reasons:
  • It allows you to create a customized URL for your tweetup.  
  • It allows you to add a special hashtag for your event.
  • It automatically sends out a tweet reminder to attendees before your event
  • It keeps track of RSVPs for you
  • It easily links to attendees twitter profiles in case others who are thinking about attending want to "check out" others who will be attending
  • It keeps all tweets related to your event (via the special hashtag) in an easy-to-scan column
  • It generates a tweet for each new RSVP that the twitter user may post to her/his wall
  • See the benefit of Twtvite yet? :)  Simply visit Twtvite.com and click on "schedule a tweetup" to get started!
4. Now that you've got your Tweetup created in Twtvite, you'll have a special URL and hashtag handy.  It's time to tell your twitter friends about your event! I recommend sending out an announcement tweet about your Tweetup for all your followers, and then perhaps sending the twtvite to batches of select friends.  Try to space the tweets apart to avoid flooding the tweetstream (if you can help it).  The Charleston Ladies Who Lunch have a special Tweetup planned for next Friday.  Here's an example of the announcement tweet I sent out, and then an example of what tweets to friends may look like:


A few things to note:
The hashtag (#) is your friend!
By using a special hashtag, people can easily track the tweets that relate to your event.  For example, if you search for "#chsladieswholunch"  you'll easily see a display of the latest tweets about the event.

Cross-promote your tweetup on Facebook if you have time.  It never hurts to spread the news about your tweetup on Facebook as well.  A handy thing about Twtvite is that it allows folks to RSVP who are not on Twitter.

Plan at least a week (or two) in advance.  This will help increase the attendance for your event.  People are so busy and need time to plan.  If you have to throw a tweetup together faster than that, don't sweat it if you get a smaller group.  It will still be fun!

Consider an ice breaker for the group if it's your tweetup.  Remember to bring plenty of business cardsNametags are also handy, especially when folks write their handle on their nametag. Most importantly, have fun! Tweetups are casual and light-hearted. :)

You're Invited!
Charleston "Ladies Who Lunch" / #CHSLadiesWhoLunch #Tweetup Next Friday, May 27



If you're in Charleston, I hope you can join us for our tweetup next Friday, May 27.  Get all the details here: http://twtup.com/chsLadiesWhoLunchMay.This fun group of diverse ladies can also be found on Facebook, Twitter, and the web

Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Comparison Ads now a part of the new Google Advisor

Back in late 2009, we launched our initial test of AdWords Comparison Ads for Mortgages. With Comparison Ads, we provided a way for you, our advertisers, to create more relevant and targeted offers for users searching on Google.com. For example, using Comparison Ads, a lender can enter offers for users with specific credit ratings, loan amounts, ZIP codes, and more.

Since our initial mortgages launch, we’ve expanded into a number of additional financial areas, including credit cards, checking and savings accounts, and certificates of deposit. We’ve also seen some great recognition of the value that Comparison Ads provides. For example, according to a study done by Leads360, an industry leader in lead management software, mortgage leads from AdWords Comparison Ads converted at a higher rate than from any other source.

Today, we’re excited to announce the launch of Google Advisor, our new user-friendly interface for comparison offers, including AdWords Comparison Ads. Google Advisor is a consumer destination site that helps to guide users through various financial decisions by making it even easier to find and compare relevant offers from qualified financial institutions.

Google Advisor contains offers that come from our Comparison Ads advertisers as well as other sources across the web. By aggregating the most relevant offers and making it easy for users to filter and compare them side-by-side, Google Advisor aims to make financial research faster and easier.

To learn more about Google Advisor, you can read the Official Google Blog post or watch the video below.

At this time, AdWords Comparison Ads remains available only to a limited number of advertisers. Over time, we hope to increase the availability of Comparison Ads to additional advertisers. You can find more information about AdWords Comparison Ads in our Help Center.


Wednesday, May 18, 2011

Promoted Video pricing change: Focusing on the value of views

Editor's Note: As of December 1st, 2011, you will start to see Promoted Videos referred to as TrueView in-search and TrueView in-display.

Promoted Videos have proven to be an effective and popular way for advertisers to drive traffic to video content on YouTube. This format allows you to promote videos on YouTube when users are searching for or watching videos. Until now, Promoted Videos have been priced on a cost-per-click (CPC) basis; similar to AdWords search ads, you were charged every time a user clicked on a Promoted Video ad.

Beginning on May 25th, we’re changing the pricing structure of this format to a cost-per-view (CPV) model, shifting the focus to actual viewership. This change means you’ll be charged only when a user clicks on a Promoted Video ad and starts to watch your video content. This pricing model ensures that your advertising costs are more closely connected to your goal of driving trackable video viewership.

How Bids Work
When you create your Promoted Video ad, you'll be asked to set a maximum CPV, which is the maximum amount you're willing to pay for a video view. Promoted Videos use the AdWords discounter to automatically reduce your costs. As always, we’ll only charge you one cent more than the next advertiser on the page competing for the same or similar keywords/placements, ensuring auction-driven efficiencies.

What You’ll See
As before, Promoted Video campaigns can be set up and managed right in AdWords or via ads.youtube.com. As of May 25th, billing terms from all Promoted Videos campaigns will officially convert from CPC to CPV and will be reflected in your advertising dashboards in both systems. If you’re using AdWords to purchase Promoted Videos on YouTube, you may continue to see mentions of CPCs in your campaign dashboard as we introduce additional CPV formats and adjust verbiage in the system.

Please visit the Help Center for more details and FAQs. Our hope is that this change in the pricing model aligns Promoted Videos more closely with your goals, driving the right results for your business.

Posted by Baljeet Singh, Senior Product Manager, YouTube

Tuesday, May 17, 2011

Showing the display URL domain in the headline for select ads on Google

Twitter Tuesday Tip: Twitter Lists Are Your Friend

Are you on Twitter? I have a Twitter tip for you on this "Twitter Tuesday".  I can't stress enough how handy this tip will be for you!  It's one of those things that you'll wish you'd done sooner if you put if off until later. 

Today's Twitter Tip is to utilize the "list" feature on Twitter.  You'll do this by organizing those you follow into manageable "lists" that you create. 

What kinds of lists might you create? The sky's the limit! If you're like many people, you have a variety of interests.  For example, let's say your interests are gardening, cooking, and art.  You may find that the people you follow on twitter fall into one of these areas as well.  So, it doesn't always make sense to clump gardening folks with art folks, and so on.  Especially if you're in the mood to talk gardening.  You may not want to see cooking tweets.  Or, you need a good cooking tip and want to quickly find your cooking tweeps. In both of these instances, a twitter list would surely come in handy.

A Twitter list allows you to easily scan folks in a particular list category you create (such as cooking).  It helps keep tweets and tweeps together that fall into the same category.  Make sense?

Ready to get listing? Hop over to my "How to Create a List on Twitter" tutorial and list away! It's over here: http://strategiconlinemarketing.blogspot.com/2010/11/how-to-create-list-in-twitter-twitter.html.

Speaking of Twitter, are we following each other? I'm @LauraCatherineO.  Stop by and say (well, tweet) "hello!"

Laura Catherine Otero is a marketing professional and blogger in Charleston, SC who has been active in social media since 2005.  If you enjoyed this post, please consider subscribing to this blog via Email or  RSS. Laura can also be found on Twitter (@LauraCatherineO), Facebook, and LinkedIn

Monday, May 16, 2011

Standing out in a crowd..

Ok... we have all seen it...the crazy guy with the rainbow hair holding the sign.  It got our attention, right?  For a second, yes.

In the crowded world of banking... we all have options (and so do our customers!) we can---
  1. Be the crazy guy in the rainbow wig
  2. Be the non-descript woman dressed in casual clothes
  3. The young man with the #7 jersey (along with 4,753 others wearing the same!)
  4. Or we can be the stylish person that turns head when they walk past...because they just look confident and well put together!
We say #4 all the way!

In recent months, we have been doing a tremendous amount of product evaluation and realignment.  Some because it has been done in a long time and other looking to stay ahead of the curve!

When done right, you become the stylish person that does not need the fancy rate, gaudy hair, or best gift with purchase...peoples will bank with you because you offer the best value for their time, effort and life. 

This is an enduring value proposition...but one that takes strength to offer and stand-by...while others flash their rate, lower their fee or offer a cool new Corningware set!

Hang tough...it WILL be worth it in the end!

Call us...we can help you be strong!

Cheers!

Bruce

Learn about media planning in a live course in the AdWords Online Classroom (UK)

This Wednesday, May 18th, we’ll be hosting a live, online course on media planning in our AdWords Online Classroom (UK). The course will highlight the best practices of media planning and focus on how to create and execute a successful media plan. Topics covered will include how to determine your marketing strategy, how to set your advertising and campaign goals, and how to target your audience. We'll show two examples of different marketing strategies and campaign set ups, including new customer acquisition and building a loyalty loop with existing customers.

The course will be delivered by an Online Media Specialist and will last for approximately one hour, including time for Q&A. It will take place on Wednesday, Mayhttp://www.blogger.com/img/blank.gif 18th, 2011, from 3 pm to 4 pm BST.

If you’re interested, make sure to sign up now!

And make sure to visit our AdWords Online Classroom for additional live and on-demand courses.


Sunday, May 15, 2011

What have we learned from Aflac?

After thousands of people auditioned for the voice of the Aflac duck, Dan McKeague from Hugo, Minnesota, was chosen. Congratulations, Dan, and happy quacking. We have already heard his voice and seen one commercial, but what have we learned from Aflac’s marketing campaign?

First, social media and its incredible reach were at the core. Perhaps, no social media policy existed for Aflac employees, or the previous voice-over celebrity thought he didn’t have to abide by the policy. Also, who was Aflac’s social media watchdog, translation, who was tasked with the responsibility of monitoring comments shared on social media sites on behalf of Aflac or Aflac representatives? It is crucial to remember that, even if social media activities are outsourced, there must be a watchdog within a company to oversee all social media commentary.

Second, how did social media integrate with all other elements of Aflac’s marketing? Existing and prospective customers see ducks on the company’s collateral, as plush representative give-aways of the brand, and as part of television and print ads. But does the person behind the voice actually connect with these other elements? Perhaps, the new voice can be better integrated so that the quintessential quack becomes an embodiment of all marketing outreach.

And third, exposure is the name of the game, but only as long as it is handled well. This situation could easily have become the PR nightmare of the decade, but instead, it evolved into an activity featuring thousands of participants and enthusiastically watched by the insurance industry as well as the mainstream media – which generated a ton of publicity for Aflac. Of course, it didn’t hurt that the duck’s character is entertaining and charming.

So, what did you learn from this social media event, the ensuing campaign, and how Aflac handled the situation that you can apply to your business?

Click this link to watch the clever introduction of Aflac's new voice:

Friday, May 13, 2011

An Obsession with Advertising, Accountability, and Awesomeness

How does your company think outside the box?



Does your company think outside the box? While I agree that the term “outside the box” is one of the most over-used expressions in the marketing world, there is much to gain by considering new ways to do business. How many of us would still depend on landlines if the technology world, and especially Steve Jobs, hadn’t thought outside the box to create the iPhone? There is no doubt that the smartphone industry would not be as evolved or competitive as it is today.

Consider how Kimberly-Clark thought outside the box (no pun intended). The Kleenex brand of tissues has become such a common household product that we have replaced it with the name of the brand. How many of us sneeze and just ask for a Kleenex?

Over the last couple of years, the Kleenex brand has made significant changes from the standard packaging that we associate with tissues and introduced seasonal products to their product line. During the spring, triangle-shaped boxes appeared in stores featuring oranges, limes, and watermelons – with the hope that these boxes would appear on picnic tables alongside real fruit. While the boxes were a different shape, they immediately appealed to female shoppers who appreciated the new approach to a typical everyday item.

Then, to celebrate the holiday season and family celebrations, four new boxes appeared in the same triangle shape and featured red velvet cake, chocolate cake, chocolate-covered strawberries, and cherry pie. As a result of the long hours that the designer spent baking, these boxes could have been placed on any dining room table alongside the most delicious of desserts.

While considered a novelty item with a slightly higher price and smaller quantity than most other tissue boxes, these unique boxes made a statement – and don’t all brands make statements? Why do people wear shirts with the Nike swoosh? Why do people drink Coca-Cola from that unique bottle? Why do people choose to fly a specific airline or drive a specific car?

So, how does your company think outside the box to improve your product or service and re-engage your customers?

To read more about these unique designs:


Simplified account creation with new My Client Center feature

As part of our continued effort to improve the account management tools for agencies and large advertisers, we've rolled out optional-login accounts, a new feature that simplifies the account creation process through My Client Center (MCC) by enabling a new AdWords account to be created within the MCC without a login or password.

The benefit of optional-login accounts is that it allows agencies and clients to create new AdWords accounts within the MCC without the need to create email addresses and passwords exclusively for the new account.

Here are some FAQs to help you take advantage of this feature:
  1. How do I create an optional-login account in AdWords?
    Click on the "Create Account" button within your MCC, then complete the three required fields: account name, time zone and currency. You’ll also see a collapsible link to “Invite another user (optional),” which provides the option to invite a user to the account. Even if you opt not to, once you click "Save", you'll have a new, live account.
  2. What if I want an account to have a login?
    You can either “Invite another user (optional)” during the account creation process or follow the normal process for inviting a user to an AdWords account: go to the “My Account” tab, click on “Account Access” and choose the link “Invite other users”.
  3. Where do notifications go for optional-login accounts?
    Red Alert Account Notifications (such as billing notifications or policy violations emails) will be sent to the email address associated with the MCC. For non-red alerts, make sure you’ve opted into notifications on the "My Client Settings" page at the MCC level. You also may opt into performance suggestions and newsletters specifically for the optional-login account. Such notifications will be sent to the email address associated with the MCC.
Additional FAQs for optional-login account creation are in the MCC section of the AdWords Help Center.

For more resources on My Client Center and other tools to effectively manage large accounts at scale, visit the AdWords Help Center.

Thursday, May 12, 2011

Because Data Beats Opinion: Introducing Think Insights with Google

Wednesday, May 11, 2011

New Google Analytics - Overview Reports Overview

This is part of our series of posts highlighting the new Google Analytics. The new version of Google Analytics is currently available in beta to all Analytics users. And follow Google Analytics on Twitter for the latest updates.

This week we’re going a bit meta with an overview of the new Overview reports in the new Google Analytics. Overview reports were part of the old version of Analytics, of course, but we’ve made some changes to help your analysis.

Anatomy of the Overview Report
Each overview report consists of three sections. There's a timeline graph, some aggregate metrics, and a set of reports.



Whats inside of each of these sections depends on which report you’re looking at. For example, the Visitor Overview shows a graph of visits and metrics like New vs. Returning visitors, while Content Overview shows metrics like pageviews and average time on page.

The Graph
We’ve made a few changes to the graphs in the new Google Analytics, and we'll share them here. You can now make adjustments to the graphs you see in Google Analytics from the buttons on the top right of the graph:
  • Switch a graph between Line Chart and Motion Chart
  • Graph different metrics: Select from the dropdown or the scorecard
Metrics dropdown
Metrics Scorecard
  • Compare two metrics: Graph an additional metric for comparison

  • Graph By: Change graph from between Monthly, Weekly, Daily, and even Hourly for some reports


Reports
The bottom section of an overview reports lets you look through a subset of the reports available in that section. You can flip through these reports to see where you want to start your analysis. In the Traffic Sources Overview, we can start by looking at a report of Keywords.



From here we can go view the full report or look at another report, like Referral Sources:



Intelligence Overview
Google Analytics Intelligence automatically searches your website traffic to look for anomalies. When it finds something that's out of the ordinary it surfaces this as an alert. You can also setup your own alerts by defining custom alerts.

Now you can feel like the president of the principality of Analytica with your very own Intelligence Overview report.



The Intelligence Overview report shows you all of your automatic alerts (daily, weekly, and monthly) at a glance. From the Intelligence Overview, you can click on Details to see a graph of the alert and go directly into the GA report. You can also add or review an annotation right from the pop-up graph.


I hope you enjoyed this overview of Overview Reports. Please continue to send us feedback on the new Google Analytics. Stay tuned for next week’s installment in New Google Analytics series.