How often do you share the good news that's happening within your branch? Whether it's bank related or not, product specific or people specific? Many times customers get to know your employees on a personal level and would be happy to hear good news in their lives.
Print a flyer and put it at the teller line, create a poster and place it in the lobby. Run it on your outdoor marquis sign, if it's a big deal place a small ad in your local newspaper. Not only will the person celebrating the good news know they are appreciated so will the community. Talk about showing value in your employees.
MarketMatch has some good news to shout! We have an employee that is running an "Ultra Marathon" tomorrow. That's a 50K race run on trails...31 miles in layman's terms. You better believe that everyone at MarketMatch is proud of him! We've been talking about it for weeks and now the day is finally here...WISHING HIM THE BEST OF LUCK FROM HIS MARKETMATCH FAMILY!
Whether it's an award they have received, a goal they have accomplished, a new baby, a promotion...you name it, let people know about it. Get that "feel good" feeling in your branch, not only from your employees but from everyone that walks in your front door.
Celebrate those who work hard and before you know it everyone will be working towards something.
Make it a great Friday. Enjoy your weekend and until we talk again.
Debbi
No comments:
Post a Comment