Summer is here...
And so it begins!
The summer rush to enjoy the great outdoors, trips, family, baseball...its all about enjoying life and living each moment! For you, your staff, AND your customers.
The need? For you, your staff and your Bank/CU to put yourself in position to help your customers. Debit cards, online banking, credit cards...even travelers checks. I know, sounds very basic. However, it is also the moment of truth for you! How? Why?
Because you prove yourself OVER and OVER again to a customer...not just in the first 90 days, but each time they interact with you. Do the LITTLE things well and the BIG things will come to you more often, faster and with less competition attached!
So, prepare your staff to be prepared to help your customers with the SMALL stuff...
Enjoy the start of summer...and enjoy watching your staff plant the service delivery seeds for a GREAT fall!
Cheers!
Bruce Clapp
No comments:
Post a Comment