The beginning of spring, warmer weather, flowers and BASKETBALL!
As we noted with our March Madness blog, the college basketball phenomenon that is about to grip the country starts in t-minus 2 days...with the First Four being played in our hometown of Dayton!
This time of year reminds me of the Winners and 2nd place. What is the difference? Many times it is timing of good play, a lucky run, a hot shooter, or a coach that simply can elevate his team.
However, I recently read a Sports Illustrated article on predictions based on statistics. In the Tourney run, the better the season strength of schedule, the more rebounds, the higher the turnover-generated margin, and the better the 3-point conversion rate...the better the proven chances of winning. Each of these play an important role in the regular season, but collectively greatly impact the post season.
The lesson?
The regular routines are what will get you to the dance, but the focus on the little things are what will get you the "WIN!"
Routine service and strong operations get you to the dance....but the life stage focused solutions, extra service efforts, and value-added products are what get you the win.
Review your process today...score yourself:
- 1-point for having a service measurement program
- 1-point for measuring % of channel usage (branch, ATM, debit card, etc.)
- 2-points for having a marketing dashboard
- 2 points for having monthly "share and compare" meetings
- 3-points for having a Service Champion award
- 3-points for creating an internal "great idea" submission process
- 4-points for having a semi-annual product review process
- 10-points for monitoring 5 mission critical ratios that move your business
Have fun with March...and let's look forward to a productive 2nd quarter!
Cheers!
Bruce
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