​New tool for brand advertisers on the Google Content Network

Two types of advertisers run campaigns across the Google Content Network. The first group, direct response advertisers, measures the success of their campaigns by looking for clicks, traffic to their sites, and sales. In contrast, brand advertisers typically use display ads to raise awareness and purchase consideration for a product or service a person might buy down the road. Other advertisers are looking to achieve a combination of these goals.

On the Google Content Network, we've been focused on building new capabilities that make it a great place for brand advertising of all kinds. For example, last year we introduced frequency capping to enable advertisers to manage how often their campaign reaches the right users. We've also developed new innovative tools to measure the impact of brand campaigns. Today, in response to feedback from brand advertisers, we're announcing a new feature that allows these advertisers to reach their advertising goals more easily.

This feature, which filters out "below the fold" inventory, enables brand advertisers to be more selective about where ads appear. The new filter gives you the ability to show ads only in places that appear on the user's screen when the page loads, without requiring them to scroll down. Learn more in the Help Center.

With a host of different web browsers, monitor sizes, and screen resolutions, it’s hard for advertisers to predict where an ad will land, since the same placement may appear differently on each user's screen. To simplify the process for you, Google has implemented a statistically driven solution to determine which ads are above and below the fold. The statistically driven model only considers ads "above the fold" if they are completely on-screen when the browser window loads.

Our goal with this release is to give brand advertisers greater control over where their ads appear, and make the Google Content Network an even more powerful, controlled environment for running high performing brand campaigns.

Posted by Dan Friedman, Inside AdWords crew

Free Checking Obituary

Seeing that a lot of industry writers seem to be already announcing the death of Free Checking as a likely outcome of Reg E, I thought it would be appropriate to write an obituary for this product that saw such an active and successful life.

While many may claim to be the father of this service, paternity tests will most likely point to Ralph Haberfeld as the individual who most nurtured this service during the formative years and who was the strongest proponent of the benefits of the fee income associated with Free Checking. Ten years ago, when some banks (and consultants) began "pushing" free checking, there was concern about losing the meaningful income of monthly fees associated with traditional checking accounts.


Well, here we are, ten years later, having the same concerns about NSF/OD fees. These fees, that grew faster than the growth of checking accounts, became the prime fee income driver of well over 60% of our industry in this past decade. Ever since the introduction of these fees, banks have found ways to optimize the opportunity with strategies such as 'large to small' check presentment order.

The Fed said it focused on ATM and debit card transactions for Reg E because these have been "a key driver behind the growth in the volume and cost of overdraft fees" (41% of NSF transactions). Finally, consumers and regulators both balked, which is, in part, why we're facing increased scrutiny and regulation.

So, is Free Checking really dead? Free Checking coupled with overdraft protection is a product that is still highly valued by a small but important segment of customers who prefer to use overdrafts as a way to make ends meet at the end of the month. The outgrowth of Reg E will most likely be pseudo Free Checking that includes relationship stipulations (direct deposit), transaction requirements (minimum number of signature debits) and/or channel restrictions (no teller access). There may even be Free Checking as we know it today for those households that decide to opt-in.

In other words, rumors of the death of Free Checking may have been greatly exaggerated.

"What Endears Endures"

Holy Cow, we can all learn a lesson from Chick-Fil-A!

With nearly half of the industry average in front-line turn-over and always packed dining rooms, Chick-Fil-A is doing something right. And any service industry - be it bank, credit union or shoe shine - can learn a significant lesson.

You see, Chick-Fil-A credits one simple reason for why they have not been effected severely by the economic downturn...

"What endears endures."

Chick-Fil-A strives to look at each customer interaction as more than a basic transaction ... it's a relationship building opportunity.

Chick-Fil-A, a fast food company, strives to be part of their customer's life. Now, many of you reading this are in the financial industry. We deal with people's money ... their mortgage ... their retirement. What could possibly be more personal and life altering?!?!

We have an opportunity, as the Grand Marketing Poo Bahs of our organizations to build these relationships and capitalize on them.

Chick-Fil-A says that they do not have to create customer stories, they only have to listen, harness them and connect them together. We can do the same, our tellers, new accounts and lending team are changing lives every day. Teach them to LISTEN and understand that what may be common place for them may be a great story. Make sure they share their stories with you.

Finally, use social media. Encourage your customers/members to share their stories with you too.

You simply need to provide your staff the tools to provide outstanding "customer experiences" (not customer service), the autonomy to do what's right and encourage them to share their stories.

Take care,

Eric

Multiculturalism and Integration: The Interplay of Society and Individuals

There is precedent for the current interest in multiculturalism. John Berry[i] presents a heuristic paradigm in which he considers the degree to which individuals value keeping their original cultural orientation, and the degree to which they find it valuable to maintain a relationship with the second culture. Those individuals who wish to preserve their culture and also relate to the second culture “integrate.” Those who do not value preserving their original culture and value the relationship with the second culture “assimilate.” Those who value their culture and do not care for the second culture tend to “separate.” And, finally, those who do not value either culture become “marginalized.”

Since there has been a strong movement towards cultural preservation and identity assertion it is likely that Latinos at this time are most likely to integrate. Some, particularly those who feel alienated from US society, tend to remain separate, but few seem to assimilate or to remain marginalized. That is because most tend to value their culture of origin, or their enculturation. Berry also addresses the reciprocal approaches that the receiving culture adopts to relate to immigrants. Individual integration has its societal parallel in multiculturalism, in which the immigrants’ culture is valued and society wishes to respect that cultural difference. Multiculturalism is the result of society accepting those who are different and proud to be so. Assimilation is the social parallel of the melting pot phenomenon in which the larger society accepts those who give up their original culture. If society respects the culture of the immigrants and does not wish for them to mix the result is segregation. This is what at the individual level is separation. Finally, when society finds no value in the culture of the immigrant and does not wish to have them integrate the result is exclusion. This is what at the individual level parallels marginalization.

In sum, immigrant Integration corresponds to Multiculturalism in a larger societal framework. Individual Assimilation matches the Melting Pot from a larger society perspective. Separation corresponds to social segregation, and individual marginalization matches social exclusion. Berry’s paradigm emphasizes that it both the attitude of the immigrant and the attitude of the receiving culture result in forces that affect the way in which both immigrants and the receiving society behave. 

Marketers, in their efforts to connect with consumers can consider that accepting the differences of Latinos promotes their harmonic integration in a multicultural society. This process elevates self esteem and when paired with brand attributes it can create long lasting brand relationships.

At the time of this writing the so called “immigration debate” is acrimonious and it is hard to predict how the larger society will behave towards immigrants in the near future. Nevertheless in the past 30 years or so there has been a tendency by the majority of US society to embrace diversity, and the cultural esteem of Hispanics has been elevated by wider acceptance and respect.  Greater and more visible Hispanic achievements have contributed to this increased acceptance. The likely outcome is that integration in a multicultural framework is the trend of the future. Most Hispanics have no reason for forgetting their original culture at this point. Hispanics appear to see more social and economic value in preserving key elements of their heritage. But let’s not make the mistake to think that such preservation is a copy of what Latin Americans experience, it is the preservation of the synergic cultural identity of being Latino in the United States.

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[i] John W. Berry, Ype H. Poortinga, Marshall H. Segall, and Pierre R. Dasen,Cross-Cultural Psychology: Research and Applications (Cambridge, England: Cambridge University Press, 2002) 354.

No-tags Google Analytics Integration: Pion Lite from Atomic Labs

We occasionally see a particularly inspiring integration with Google Analytics. Our latest source of inspiration comes from a product called Pion Lite by Atomic Labs. Pion Lite collects your traffic data and populates your Google Analytics reports -- without using Google Analytics page tags. Atomic Labs offers Pion Lite free to Google Analytics users.

Pion Lite passively "listens" to all of the network traffic between web servers and visitors. This approach reduces the overhead traditionally required to capture visitor data with page tags, and also provides complete data about site visitors including those using mobile devices and RSS readers.

Pion 3.0 includes a new setup wizard that makes it easy for new users to get up and running with Google Analytics by just answering a few questions. Pion talks directly with Google Analytics to populate your reports, offers customizable data capture, real-time data processing and integration, and supports advanced Google Analytics features such as custom variables and events, ecommerce and campaign tracking.

If you're attending SMX on Wednesday, you'll have a chance to learn about Pion Lite in person. Atomic Labs CEO Mike Dickey and Phil Mui, Google Analytics Senior Product Manager, will be giving back-to-back presentations at the SMX Expo starting at 1:20pm on Wednesday, March 3rd.

Posted by Nick Mihailovski, Google Analytics Team

Go Mobile! Series: Enhanced click-to-call phone numbers

Recently, we announced new click-to-call phone numbers for local ads that appear on mobile devices with full internet browsers, like iPhone, Android or Palm Pre. This week, we're bringing the same click-to-call benefits to national advertisers through phone extensions. Phone extensions allow you to add a phone number that will be displayed whenever your ad is triggered, regardless of the user's location. Your number will appear as the last line of any ad text within existing or new campaigns. This enables customers to connect with your business by phone directly from the ad and can be especially useful if you have a call center to handle customer inquiries.

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To display your national business phone number on mobile devices with full browsers, follow these two steps:

1. Set up phone extensions and add your business phone number. Customers will be able to click to call your business directly from your ad.

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2. Ensure that you've chosen to show your ads on iPhones and other mobile devices with full Internet browsers in your campaign settings.

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You can review how many calls you've received for each keyword, ad group, or campaign from the Campaigns page within AdWords.

On the Campaigns, Ad groups or Keywords tabs on the Campaigns page, click the 'Segment' button above the statistics table.

Select 'Click Type' to see which clicks resulted in visits to your website or phone calls.

To learn more, check out the AdWords Help Center.

Posted by Katrina Kurnit, Inside AdWords crew

Reg E Provides Opportunity for Enhanced Relationships

While many banks initially viewed the primary objective of Reg E communication as the recapture of potentially lost fee income, many banks are now positioning their Reg E communication around expanded overdraft options including linked accounts, checking reserve lines of credit and even electronic alerts. While the 12-18% of a bank's accounts that have had overdrafts in the past 12-24 months may still receive messaging primarily focused around opting-in, segmentation strategies will allow banks to reinforce the benefits of alternative overdraft protection to the roughly 80% of the households that do not generate revenues from fees or from higher balance spreads.

The benefit of communicating to a broader audience with alternative options is that the linking of accounts or the opening of a reserve line of credit can extend the life of a checking customer relationship by 2-3 years, thereby eliminating the replacement cost of the customer which can be between $200-$250 based on industry research. The value of this extended relationship far outweighs the potential for fee income for the mass market customer.

In addition, with media attention on Reg E, there is the opportunity to leverage this coverage and enhance the customer experience by educating the mass majority about overdraft coverage options available.