Multicultural Marketing Communication Certificate at FSU

This Spring the Center for Hispanic Marketing Communication at Florida State University started offering a Graduate certificate that can be completed online by almost anyone with an undergraduate degree, anywhere in the country or the world. The full description of the Certificate can be read by clicking HERE. The graduate courses that compose the certificate are:

ADV 5415 Hispanic Marketing Communication- This course looks at the largest and fastest growing minority in the US and examines appropriate ways to culturally connect with them. Offered in the Spring Online

ADV 5605 Account Planning- Enables students to obtain cultural insights from consumers across different cultures and segments – Offered online during the Summer

ADV 5416 Multicultural Marketing Communication- Reviews cultural differences and similarities and provides the context for research projects to better understand the consumer communication and behavior of these emerging groups – Offered online in the Fall.

MMC 6469 Diffusion of Innovations- This course is an examination of various theoretical and practical issues pertaining to communication's roles in the diffusion of innovations across cultures- Currently only available in the classroom during the Summer, but since the Certificate allows for a course substitution, remote students can take a course in their own location in the classroom or online from another institution of higher learning upon approval of the administrator of the certificate.

For information about enrolling to the above online courses please contact Charlotte Suffront-Garcia at CSouffrontGarcia@campus.fsu.edu.

This is an exciting development and we invite inquiries and applications to the individual courses and the Certificate program.

We also started an undergraduate version of the certificate for those who have not completed an undergraduate degree.  You can see the description of the Undergraduate Multicultural Marketing Communication by clicking HERE.

A better way to buy display

Editor's note (Monday, May 7th, 2012, 11:41 am PST): We have updated the date of the Display webinar mentioned below to June 19th.


Display advertising has undergone a bit of a fairytale-like transformation over the past several years, from the medium of “Click Here!” banner ads, to one that can be smart and sexy and help bring big ideas (even those from advertising’s past) to life. Now that display has had its “Cinderella moment,” we figured the “carriage” could use an upgrade as well. So today, we’re unveiling some changes designed to simplify the way you buy and run display through AdWords.

Display’s New Home in AdWords

For nine years, AdWords customers have been buying display campaigns through an interface designed for search. This is like trying to run in glass slippers -- it might work, but it’d be a lot more effective with the right running shoes. So we’re giving display its own tab within AdWords. Rolling out over the next few weeks, the new Display Network Tab is an interface built from the ground up to run display campaigns, and will enable you to bid, target and optimize display campaigns all from a single place. Click the image below to see the different Display Network Tab targeting options.

Display Network Tab

click to view larger image

A Revved-Up Contextual Engine

The contextual engine, which matches ads to pages based on keywords, is at the heart of display-buying through AdWords. We’ve been hard at work behind-the-scenes to give this engine its biggest enhancement ever, the ability to combine the reach of display with the precision of search, using Next-Gen Keyword Contextual Targeting. This means that you can fine-tune the performance of your contextual campaigns down to individual keyword level, which will help you take the performance of your marketing campaign to a completely new level. It’s now easier for you to extend search campaigns to display and more efficient to run the two types of campaigns together.

For example, let’s say you’re running display campaigns for a Travel Agency who offers a vacation packages in several Caribbean islands. In the past, you would have created themed ad groups targeting vacations to Turks and Caicos and the Caribbean. Now, with this new keyword level transparency you might realize that the keyword “Turks and Caicos vacations” is 4 times more profitable than the keyword “caribbean vacations”. You can optimize your campaigns to aggressively target these high performing keywords, and be more conservative on “caribbean vacations”.

Giving a Visual Edge

And like the writers of the best fairytales know, sometimes pictures communicate better than words (or numbers). Along with the new Display Network Tab and contextual engine, we’re introducing a way to visualize the reach of your campaigns, and see how that reach is impacted by combining multiple targeting types, such as keywords, placements, topics, interests or remarketing.

These changes are some of our biggest steps to date towards bringing together the science of search advertising with the art of display. We hope they give you some powerful new tools to connect with their customers and deliver engaging and relevant display ads.

Learn More

We’re rolling out the new Display Network Tab to all advertisers in the upcoming coming weeks.

For more information on what’s new on the Display Network Tab visit our help center article.

Please join Google in our upcoming webinar on June 19th to learn more about optimizing your targeting strategies for campaigns using the Next-Gen Keyword Contextual Targeting. Check out our new webinar page to register.

Watch Brad Bender, Director of Product Management for Display talk about the new Display Network Tab and the Next-Gen Keyword Contextual Targeting.

Posted by Alok Goel, Product Manager Next Gen-Keyword Contextual Targeting, Rebecca Illowsky, Product Manager Display Network Tab, and Claire Cui, Principal Engineer

We're like the iPad - so lets learn from Apple

 The iPad is an amazing tool!  You can:

• Put video in your newspaper or audio in your magazine
• Watch movies
• Incorporate video into a phone call
• Join a classroom from anywhere
• Have access to countless books
• Learn about anything 

How do you communicate everything that this miracle of technology does in a 30 second spot?  Focus on the benefits:

• Enhance your reading experience and be more interactive
• Hold a movie theater in your lap
• Get closer to those you love
• Make learning easy
• Hold an entire bookstore in your hands
• Interact with your environment

See how Apple introduced the iPad 2 and accomplished all of this in 30 seconds here. 

If you think about it, we are the iPad of the service industry.  We can do anything ... We help manage peoples money!  If it’s at all important to a customer, we are the gatekeeper!

• Save for the future
• Buy whatever you want now and pay over time
• Access your money any time from anywhere
• Manage your money and balance your budget
• Keep your assets safe

(Note: I do not mention price anywhere here - neither did Apple.)

Your challenge for today … say all of this without saying any of this!  Take these features and talk to your target in terms that effect their lives.

Let us know how you do by replying to this blog.

Have fun.

-------------------------------------------------------------------------------

Want to learn more?  Enroll in the MarketMatch eCollege!  Smart learning online sessions delivered five consecutive Tuesdays with CFMP credits, tactical advice and a game plan for success!

MarketMatch is a full-service marketing firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate the greatest  MOMENTUM for your organization and demonstrate RESULTS with our written ROI Guarantee.

Learn more here. (click here)

Chat with me LIVE! (click here)

Or email me directly (click here)

937-426-9848

Diagnose ads faster with new status insights icon

This week we're introducing a status insights icon in the Ads tab that provides visibility into the approval status and potential policy limitations for each individual ad creative. The new icon will be particularly valuable if you’re advertising products or services that are restricted by our advertising policies to show only in specific countries or with certain keywords.

To use the new status icon, simply hover over the speech bubble in the Status column of the Ads tab next to the ad of interest:


We’ll tell you if the individual ad is showing for the default keyword and location displayed in the hover. If you would like to re-diagnose the ad with with a different targeted location or keyword, you can edit the parameters from right within the hover:


This new icon complements the existing ad diagnosis tools, which include the status hover on the Keywords tab, a batch option to diagnose many keywords at once, and the Ad Preview and Diagnosis tool.

Posted by Katie Miller, Inside AdWords crew

Capturing The Value Of Social Media Using Google Analytics

Measuring the value of social media has been a challenge for marketers. And with good reason: it’s hard to understand exactly what is happening in an environment where activity occurs both on and off your website. Since social media is often an upper funnel player in a shopper’s journey, it's not always easy to determine which social channels actually drive value for your business and which tactics are most effective.

But as the social industry matures, marketers and web analysts need true outcome-oriented reports. After all, although social is growing in popularity, brand websites - not social networks - remain the place where people most often purchase or convert. 

That’s why we’re releasing a new set of Social reports within Google Analytics. The new reports bridge the gap between social media and the business metrics you care about - allowing you to better measure the full value of the social channel for your business. We wanted to help you with 3 things:

• Identify the full value of traffic coming from social sites and measure how they lead to direct conversions or assist in future conversions 
• Understand social activities happening both on and off of your site to help you optimize user engagement and increase social key performance indicators (KPIs)
• Make better, more efficient data-driven decisions in your social media marketing programs

The Social reports allow you to analyze all of this information together and see a more complete picture of social impact than often used today. Here are a couple of the things you can do with our new reports:

Overview Report: see social performance at a glance and its impact on conversions

The Overview report allows you to see at a glance how much conversion value is generated from your social channels. The Social Value visualization compares the number and monetary value of all your goal completions against those that resulted from social referrals - both as last interaction, and assisted.

A visit from a social referral may result in conversion immediately or it may assist in a conversion that occurs later on. Referrals that lead to conversions immediately are labeled as Last Interaction Social Conversion. If a referral from a social source doesn’t immediately generate a conversion, but the visitor returns later and converts, the referral is included as an Assisted Social Conversion. 

Conversions Report: which goals are being impacted by social media

With the Conversions report, marketers can now measure the value of each individual social channel by seeing the conversion rates of each social network and the monetary value they drive to your business.

For example, you can see the effect that social content (i.e. a new video you created) had on conversions. Look at the time graph to see whether Goal Completions via Social Referral peaked after the content was published. Remember that you need to define goals and goal values in order to see data in this report, so tailor it to the things that matter to your business. Networks with a higher assisted / last interaction conversions ratio provide greater assisted conversions.

Social Sources - find out how visitors from different sources behave

The Social Sources report shows engagement and conversion metrics for each social network so you can see how people are interacting with your content and whether it’s leading to a desired outcome.

For example, if you run social campaigns that promote specific products, you can see via the Social Visitor Flow whether visitors from each social network entered your site through these product pages and whether they continued on to other parts of the site or whether they exited.  

Social Plugins: find the content that’s good enough to share

If you publish content, you'll want to know which articles are most commonly shared or recommended, and on which social networks they're being shared. The Social Plugin report shows which articles on your site are receiving the most engagement and which social buttons - for example, Google +1 - are being clicked to share them. 

You can use this information to create more of the type of content that's popular with your visitors, and test different layouts of social sharing buttons to improve use by your community. 

Activity Stream: what’s happening outside of your website

While the other reports show you the impact that social engagement is having on your site, the Activities Stream tab (located within the sources report) shows how people are engaging socially with your content off your site across the social web. 

For content that was shared publicly, you can see the URLs they shared, how and where they shared (via a “reshare” on Google+ for example), and what they said. Currently, activities are reported for Google+ and across a growing list of our Social Data Hub partners including recently signed brands Badoo, Disqus, Echo, Hatena and Meetup.

These new social reports will be available for all users over the next few weeks under the Standard Reporting Tab - please take a look and tell us what you think.

Posted by Phil Mui, Group Product Manager

Hear from Google this week at SES NY

If you’re at SES New York this week for three action-filled days of education, new ideas, and networking, be sure to include Google in your plans. Avinash Kaushik, Digital Marketing Evangelist, will be on hand to kick off the event with a Tuesday morning keynote on “Business Optimization in the Digital Age.” Later that morning, hear how to tie the influence of the social web to the metrics you care about using in Google Analytics, or listen in to the discussion on making the leap from search to display marketing. Here’s a summary of the sessions:

Business Optimization in a Digital Age

Tuesday, March 20 from 9:00-10:00am

We were promised that Marketing one day would become rocket science. Well, we are almost there! Search continues to become more complicated, and more exciting. Then there's Social and Email and Display and Video and... so many more things. It is hard to understand how to do one thing right, much less try to do all of them right. In his exciting keynote Avinash will share his unique perspective on balancing multiple media channels, leveraging super awesome metrics, grounding your digital existence in driving economic value, and leveraging the Clear Line of Sight model to ensure you are optimizing across all four of the most important business drivers (come to the keynote to learn which four!).

Keynote Speaker:

Avinash Kaushik, Digital Marketing Evangelist, Google

Social Media as a Performance Channel with Google Analytics

Tuesday, March 20 from 11:00am-12:00pm

Social media has changed the way we shop and interact with brands, but marketers still lack a clear way to measure how their social investments lead to more sales. According to MarketingSherpa, only 20% of CMOs think social media marketing produces measurable ROI, while 62% consider it to be a promising tactic that will eventually yield ROI.

The good news is that better measurement can help marketers make smarter decisions about their investments in social. Vanity counters, such as friend counts and reshares, can be augmented with bottom line metrics like conversions and purchases, allowing marketers to measure true social ROI of each campaign and compare the effectiveness with other channels.

Join Phil Mui, Group Product Manager and Ilya Grigorik, Lead Engineer to learn how to tie the influence of the social web to the metrics you care about using in Google Analytics.

Speakers:

Phil Mui, Group Product Manager, Google Analytics

Ilya Grigorik, Lead Engineer, Google Analytics

Crossing the Digital Divide: The Leap from Search to Display

Tuesday, March 20 from 11:00am-12:00pm

Many advertisers who embrace the highly measurable, highly efficient world of search engine marketing remain on the sidelines in display. Historically, display advertising has lacked the precision in pricing, placement, and ROI of search. The advent of new display optimization technologies and next-generation ad exchanges, however, is offering a radically fresh take on an evolving media model. In this session you will hear:

• An Introduction to DSPs and ad exchanges
• An overview of the new display optimization technologies
• Sage advice for experienced search advertisers who want to take a first foray into exchange-traded display

Google speaker:

Julie MaGill, Head of Agency Business Development, Google

We hope to see you at the event.

Posted by Katie Miller, Inside AdWords crew

R.I.P. Encyclopaedia Britannica - You'll Be Missed

Did you hear the recent announcement that the 244-year-old Encyclopaedia Britannica would cease its print editions? This means that the 32-volume set would no longer sit on people’s home library shelves or school library shelves. As one who often turned the pages of this amazing set of books during my youth, I was extremely saddened by this news.

First, the depth of the information and the quality of the photos, drawings, and maps were second to none. They took me to places that I could only dream about, from animal safaris in Africa as far away as the moon. They showed me in-depth scientific drawings and detailed maps that explained how complex machinery worked. They featured photos and images of people from history in places that I could only imagine. Somehow, holding a heavy book and physically turning the pages that contained all of this information was a special experience – something that a modern smartphone or tablet cannot capture.

Second, there was no surprise that the publishing industry was going through a metamorphosis – similar to how a caterpillar becomes a butterfly. Some tech industry experts would even describe the change to be just as dramatic as that of the caterpillar due to the fact that so many newspapers are closing their doors and going out of business. Where was the leadership team at Encyclopaedia Britannica during the last 15 years as the Internet grew up?

Third, the evolution of the digital ecosystem presented a plethora of options for Encyclopaedia Britannica. The Encyclopaedia Britannica could have partnered with Google or an earlier search engine and provided content. This financial arrangement could have kept the print editions in production. The Encyclopaedia Britannica could have offered content on a tier basis, similar to The New York Times and other news entities who offer online content for a fee. There could have been daily free content with weekly, monthly, or per article/topic rates. Note, an Encyclopaedia Britannica app is available for the iPad, iPhone, or iPod Touch at the iTunes store.

Lastly, based on changes in education, where was the marketing arm of the company? While it provided specific websites for K-12 schools, universities, public libraries, and consumers, why wasn’t Encyclopaedia Britannica front and center with its product offering? Where were the corporate sponsorships and strategic partnerships?

There had to be better ways to integrate technology with what appeared to be an outdated business model. But any way that you look at it, this is a disappointing consequence of technology. However, while continuing to ponder this news, I was reminded that fans of horse-drawn carriages may not have been too happy when the first automobile appeared with its noise and engine smoke. Today, most of us couldn’t exist without modern transportation.

Image courtesy of The Mac Observer.