Showing posts with label Claritas. Show all posts
Showing posts with label Claritas. Show all posts

Friday, July 23, 2010

Know Your Audience Better

Our July 16th Brown Bag Lunch session on One-to-One Marketing talked about how useful certain tools like MCIF and CRM are. It also talked about the power of Claritas P$ycle data to better segment and understand who your target audience is, what they do, what media they use, and where they live.


More importantly, we talked about how you can still have a robust one-to-one culture even without the tools in-house. That caused me to think, about how you can still have the power of P$ycle-style data on a more conservative budget. It is possible!

Though not as robust as P$ycle data and not as efficient to complete multiple segments, if you can identify a key strategic segment or two, you can collect your own lifestyle information through research. The key is to create a brief survey that touches on your target's hobbies, entertainment preferences, preferred media and financial goals.


You have several choices to collect this data. Since this does not, necessarily, have to be a blind survey, you can expect a better than average response rate from a phone survey. Of course, an email (like the above sample) would be faster and cheaper. You can also conduct branch intercepts or have a focus group to dig deeper into each question.

With this data, you can better create lifestyle or life stage marketing, or create a mirror modeling strategy to acquire more customers that resemble your best customer. You can be more strategic in your media buys and more targeted in your grassroots efforts. You'll also have relevant data on a strategic segment to have more intelligent one-to-one conversations about products and services that match their immediate financial goals.

MarketMatch has already made the investment into the Claritas ConsumerPoint system so that you can tap into the valuable data and also benefit from the expertise of our strategic team driving the process.

Of course, MarketMatch can be your resource for all of this. To learn more, email us at egagliano@marketmatch.com, or call 866-501-2233, ext 106.

Wednesday, July 14, 2010

Spend less, grow more.

Call it what you want: one-to-one marketing, segmentation, target marketing…

Regardless the terminology, with shrinking budgets and more savvy consumers, you need to focus your marketing efforts. The goal here is to: filter everyone “into” a group versus out of groups, to maximize response & activity and to get the highest ROI for the greatest impact.

MCIF, CRM and Claritas system can all definitely help here, but are certainly not the only answer.

You’ll want to base your segmentation, ultimately, on: your bank or credit union’s financial goals, your existing customer-base, any regional factors and what your competition is doing.

Certainly you want to be strategic in your planning, but don’t suffer from “Analysis Paralysis,” while you’re planning your attack (or picking up the phone to have us help you), here are some segments to consider approaching:
  • Checking/debit card without online banking
  • More than 5 POS activities with no loan
  • 5 or more CDs with no investment services
  • 2 or more installment loans with no LOC
  • Installment loans maturing within 24 mos.
  • Equity LOCs booked 5+ years ago
  • Equity LOCs with more than $5K available
  • Checking, Savings and no Money Market
  • Checking, CD and no Money Market
  • Homeowner with no HELOC
  • HHs close to balance thresholds
  • HHs with open LOC space
  • Homeowner with no HELOC
  • Grandparents/Parents/College grads (select any life-stage that generates specific financial needs)
  • Small business without retail
Consider how you will approach these folks. What do they look like? What ultimately is motivating them to need your services? How aggressive should you be? Once they are in your front door, how will you identify them? What will you say? Will you have to offer them a special, or simply demonstrate how you can help them?

The bottom line is that smart, strategic, targeted marketing demands a larger investment of your time, but can save your budget and ultimately show better results.

Take care,
Eric