New Interface Thursdays: Your top questions from the webinar series

Today we held the last in the series of new interface webinars. Each week we get lots of great questions from attendees about the new interface. Today on New Interface Thursdays we're going to highlight some of the top questions and answer them.

How do I delete keywords?
To delete a keyword, select the checkbox next to it and then click on the Change status menu at the top of the table. There, you'll find the option to delete.

My ad is pending review. What does that mean?
An ad with a pending review status can run on Google search pages, but it won't run on our search partners or on content network placements until we review and approve it. Every time you submit new ads or make changes to existing ads, they are automatically submitted for review. (We review ads in the order they're submitted).

In the previous interface, ads were reviewed and approved in the same way, but this information wasn't visible. With the new interface, we chose to start showing more detailed approval status information to give you a better of idea of where your ads are eligible to show.

Where do I find spreadsheet editing?
Spreadsheet editing is only available at the ad group level. To enter spreadsheet mode, navigate to the Keywords tab of any ad group, then select Spreadsheet edit under the More actions menu.

What is the difference between 1 per click and many per click conversions?
The metric formerly called conversions in the previous AdWords interface is now relabeled 1-per-click conversions in the new interface. This metric measures the number of unique clicks on your ads that lead to conversion events. For example, if you're measuring sales and one ad click leads to three different transactions, only one 1-per-click conversion is counted.

In contrast, many-per-click conversions count each conversion that occurs after a click on your ad. So in the example above, since three different transactions occurred after the initial click on your ad, three many-per-click conversions are counted.

You can learn more about the difference between 1-per-click and many-per-click conversions here.

How do I view Destination URLs for keywords?
You can easily view the destination URLs for your keywords by customizing your columns. From the Keywords tab, click Filters and views and select Customize columns. From there you can turn on the column for Destination URL as well as other metrics for your keywords.

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Where are settings for ad scheduling, frequency capping, ad rotations, etc?
On the Campaign Settings tab, there are a few sections labeled Advanced. For example, below your selected bid type and budget, you'll find an advanced section for position preferences and delivery method. At the very bottom of the page, you'll find some additional advanced settings like ad scheduling, ad rotation settings, and frequency capping. We organized the settings page in this way to make sure it was easy for you to scan through the fundamentals of your campaign while still giving you the option to explore more advanced configurations.

Thanks for all the great questions.

Posted by Amanda Kelly, Inside AdWords crew

Does Google Website Optimizer Work On Large Sites?

You bet it does! With a resounding yes, we're proud to give a shout out to our sibling product, Google Website Optimizer, which was used successfully to run a huge, and we mean huuuuuuge, multivariate test on the YouTube homepage. Take a look at what happened on the YouTube blog. Over 1000 different recipes were tested on all US homepage visits, with great results - the new page performed 15% better than the original page.

The YouTube blog post is fascinating reading, showing screenshots of the different variables on the homepage that were tested. And for those of you working on high traffic, enterprise-level sites, you know that making small, proven improvements - thereby moving the needle by small percentages - can mean huge wins for your bottom line. It's a must-read showing the practicality of multivariate testing.

Posted by Jeff Gillis, Google Analytics Team

Shooting Fish in a Barrel

I was reading a triathlon magazine the other day and learned that nationally, the average annual income of a triathlete is $126,000 (significantly more than the total national average of around $50K).  This year, they will spend an average of $2,274 on their bike alone!

Now, this may not mean much to you, but in Dayton, Ohio, we have a pretty well organized triathlon club.  Wouldn't their members make great new business targets?

The point is, "fish where the fish are."  Segmentation is one of the best ways to maximize your marketing budget ... and one sure way to segment is to market where your target audience lives.  What clubs or organizations in your area cater to a desirable target audience for your institution?

Take care,

Eric

Conversion Rates Don't Vary Much with Ad Position

For today's Inside AdWords post we have a note from our Chief Economist at Google, Hal Varian. Hal and his team spend most of their time studying the AdWords auction and finding ways to make it more efficient. Today he'd like to share some research that he and his team have done on conversion rates by ad position:

Advertisers often ask us how conversion rates vary with position. Everyone is aware that higher positions tend to get more clicks and therefore more conversions in total. The question of interest is how does the conversion rate (conversions/clicks) vary with position?

This is a tricky question for several reasons. Since Google ranks ads by bid times ad quality, ads in higher positions tend to have higher quality and higher quality ads tend to have higher conversion rates. Thus you may see a correlation between auction position and conversion rates just due to this ad quality effect. However, the real question is how the conversion rate for the same ad would change if it were displayed in a different position.

Another difficulty is that the average position number reported by Google is that it is an average over all auctions in which you participate. If you increase your bid, it is quite possible to see your average position move lower on the page! The reason is that when you increase your bid, your ad will appear in new auctions, and it will tend to come in at the bottom of those new auctions. This effect can be large enough to push your overall average position down. See this FAQ for more on this issue.

We have used a statistical model to account for these effects and found that, on average, there is very little variation in conversion rates by position for the same ad. For example, for pages where 11 ads are shown the conversion rate varies by less than 5% across positions. In other words, an ad that had a 1.0% conversion rate in the best position, would have about a 0.95% conversion rate in the worst position, on average. Ads above the search results have a conversion rate within ±2% of right-hand side positions.

The bottom line: conversion rates don't vary much by position.

Posted by Dan Friedman, Inside AdWords crew

Back to Basics: Troubleshooting goals

One of the easiest ways to make sense of your data and measure business objectives for your website (and even assign a monetary value to them) is to create goals. However, once you've correctly implemented your tracking code and identified the pages you want to create goals for, you may run into some common goal set-up problems. Below are some tips to help you solve some common issues first-time Analytics users run into so that you can get going on the road to taking useful action with your Analytics goals.

Incorrect goal URL

One of the most common goal set-up errors is to enter the incorrect URL. To confirm that you're entering the URL correctly, try reaching the goal page on your own site and copying and pasting the URL into the 'Goal URL' field.

You can remove the domain name entirely from the field and Google Analytics will still track the page as a goal. For example, if your goal is http://www.mysite.com/1/thanks.html, you can safely use '/1/thanks.html' as your Goal URL.

Duplicate final goal step

When you have steps leading up to your goal, the last step you specify in the Goal Funnel Settings should be the final step prior to reaching your goal. The goal itself should be placed in the 'Goal URL' field and does not need to also be included as a last step.

Goal value error

It is possible that the Goal value entered includes non-numerical characters. If the goal value is set to $2,560, the error message is displayed because the value contains the characters "$" and ",". In this case, only the value 2560 will suffice.

Historical data not relevant

If you've recently applied a new goal, it will only apply to data processed after the goal was implemented, and not to historical data in your account. This is why you might not see data for your website if you haven't had anyone convert on a goal after you created one.

To read the full list of reasons why your goal creation failed, read this Google Analytics Help Article. For an in-depth explanation about goals and how to set them up, please read this previous post.

Posted by Christina Park, Google Analytics Team

New Search Ads Quality Guide Available

You're probably already familiar with the concept of Quality Score and know that it plays a major role in the way that Google decides when to show your ads and how to rank them. But, even seasoned AdWords veterans still have questions about ads quality, which is why we've put together the Search Ads Quality Getting Started Guide.

Since introducing the concept back in July 2005, we've done a lot of work to make Quality Scores more detailed, accurate, and transparent. These improvements have included adding landing page load time, offering score diagnosis on the Keyword Analysis page, and displaying first page bid estimates.

The new Search Ads Quality Getting Started Guide is a resource for how you can get the most out of your search advertising on Google. While we're not making any changes to the way Quality Score works, the guide is organized to help you understand some of the most important concepts around quality, such as: how quality score affects your ranking and how quality score affects how much you pay.

The new guide also offers useful tips on how to improve your ad quality and addresses some of your most common questions.

Whether you've been advertising with AdWords for years, or you just created your first campaign, we believe that the Getting Started Guide will be a useful resource for you to learn more about a topic that is at the core of advertising on AdWords.

Posted by Dan Friedman, Inside AdWords crew

New Interface Thursdays: Best practices for location extensions

A few weeks ago, we introduced location extensions - the new way to run local ads in AdWords. Today, we wanted to tell you a bit more about location extensions and give you some best practices for setting them up in your account.

First, it's important to know that there are two ways to set up extensions. You can set up extensions at the campaign level or at the ad level.

Setting up campaign level extensions means that Google will dynamically match a campaign's text ads with the most relevant address in your account based on information like a user's location or a user's search terms. Keep in mind that the address will only be shown when it's relevant to the user's location or search terms. We'll use a fictional chain of coffee shops, Bob's Coffee, to illustrate when you'd want to add campaign level extensions:

Add campaign level extensions when you want to...

• Use the same ad text across a number of business locations. For example, Bob has a "buy one cup, get the second free" discount at all his coffee shops. Bob can create one ad and run campaign level extensions because his ad text for this discount is applicable to all his locations.
  
  
• Direct ads for all of your locations to the same landing page. For example, all of Bob's stores feature the same drinks and prices, so he has a single webpage to greet online users regardless of their location.
  
  
• Create and edit a lot of ads quickly. For example, Bob's Coffee is introducing a "$1 latte Tuesdays" promotion at all its stores. If Bob creates a new campaign for this promotion and sets up campaign extensions, he only has to create one ad, and that ad will be able to show with any of the addresses associated with that campaign.

If you think these settings are right for your campaigns, you can learn more about how to set up campaign level extensions.

Ad level extensions allow you to override a campaign's location extension settings. When you use ad level extensions, you are selecting one address to show with a specific ad.

Create ad level extensions when you want to...

• Associate a single address with a specific marketing message. For example, Bob wants to test out a promotion at just one location before implementing it for all stores. He is going to offer a "Case of the Mondays" special, a free upgrade to a large coffee when you a buy medium coffee on Monday. Bob has created an ad to go with this promotion and only wants this ad to show for the one location where he's running the promotion. He doesn't want AdWords to match the ad to any of his other addresses, so he overrides the campaign setting with an ad level extension.
  
  
• Direct each ad to a specific landing page. Bob has also created a separate landing page within his website to promote the "Case of the Mondays" promotion. He wants to direct most of his users to the main webpage via his regular campaigns, but wants to direct viewers of the "Case of the Mondays" ad to a page specifically for the promotion.

If ad level extensions better meet your needs, read more about how to start using them. Remember, you can use a mix of campaign and ad level extensions in your account.

Adding addresses to AdWords

When you're setting up your extensions, you should also know that there are two ways to give your addresses to Google: use the Local Business Center or enter addresses manually into AdWords.

If you're a primary business owner, you should use Local Business Center to give your addresses to Google. The Local Business Center is a free tool that allows you to manage your business listings. Addresses you enter manually or through bulk upload here will affect how your free business listings and ads appear on Google.com and Google Maps. If you plan to use Local Business Center, you can learn more about how it works with extensions.

If you're not the primary business owner of the locations in your ads, you can manually enter addresses into AdWords. An example of a non-business owner might be a wireless hotspot company that provides Internet access at Bob's Coffee. The company doesn't own any of the Bob's Coffee locations, but might want to advertise that their Wi-Fi services are available at a Bob's Coffee location.

Whichever method you choose, you can add addresses from the same place in AdWords, in the Audience section of the Settings tab.

To learn more about location extensions, check out the location extensions overview section in the AdWords Help Center.

Posted by Trevor Claiborne, Inside AdWords crew